Senior Agency Manager

Nivabupa; Ernakulam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Niva Bupa is seeking a driven agency channel sales professional in India to lead key business outcomes by building a strong agency force, focusing on quality hires and ongoing skilling. The role requires effective stakeholder management, compliance with regulatory norms, and a target-driven mindset.

The incumbent will engage with agents across regions, drive incentive schemes, ensure productivity, and pursue opportunities for revenue growth through strategic channel management.

Qualifications

• Fluent communication in English and regional language.
• Strong relationship management and presentation skills.
• Positive attitude and self-motivation with accountability for targets.
• 3 to 10 years of agency channel sales experience (LI/GI/HI).

Responsibilities

• Enable achievement of key business outcomes.
• Build a quality Agency by focusing on quality of hire and skilling.
• Ensure adherence to all statutory and compliance requirements.
• Manage agents, ensure engagement, motivation and productivity.
• Drive incentive schemes and R&R programs across HO/ZO/branch.
• Support agents in liaison with HO for requirements and concerns.
• Ensure compliance with regulators and company norms.
• Manage channel conflicts and achieve product-wise targets and profitability.
• Identify opportunities for business development and revenue generation.

Skills

Fluent English

Regional language

Relationship management

Targets achievement

Education

UG or PG Passout

Job description

At Niva Bupa, our purpose is to give every Indian theconfidence to access the best healthcare

Our Values

• 1. Commitment
• 3. Empathy
• 5. Transparency

Proficiency Level

• L1: - HEAD OF FUNCTION/BUSINESS (Sr.Leadership Team)
• L2: - MANAGER OF MANAGER
• L3: - MANAGER
• L4: - INDIVIDUAL CONTRIBUTOR

About Niva Bupa Health InsuranceCompany

NivaBupa Health Insurance Company Limited is a Public Listed Company on Stockexchange(s). The company's purpose is to give every Indian the confidence toaccess the best healthcare. It intends to play the role of an enabler in thelives of its customers and help them live life without constraints. This isreflected in its brand philosophy – Zindagi Ko Claim Kar Le.

Asof December 31, 2025, Niva Bupa had over 210 physical branches across India.It additionally offers health insurance through its ecosystem partnersincluding 2.2 Lakh agents, 575+ brokers, and over 115 Banca & OtherCorporate Agency Partners. The company currently covers 24.5 million livesand has 10,587 hospitals empanelled in its hospital network.

NivaBupa has consistently maintained 90%+ claim settlement ratio over the last 4financial years, having ended Q3FY26 with claim settlement ratio of 94.1%.With an employee base of over 10,100 people, the company is a certified GreatPlace to Work six times in a row.

Primary Role Description:

• Enable achievement of keybusiness outcomes
• Build a quality Agency byfocusing on quality of hire and skilling
• Ensure adherence to allstatutory and compliance requirements

A.Achievement of Business Plans

• Ability to manage all the parameters of their business;
• Recruitment
• Case Rate and Case count
• Ensure that the Agents areengaged, motivated and productive by forging a strong relationship
• Ensure that Agents areconstantly inducted, activated and productive
• Drive the incentive schemes toensure that the Agent's income exceeds benchmark
• Drive the R&R schemesfloated by HO, ZO and branch
• Support the Agents in liaisonwith the HO for addressing their requirements/ concerns
• Being fully compliant to allthe norms laid down by the regulators and the company
• Manage channel conflicts in theteam
• To achieve product wise targets& profitability
• Understand the Agent's business in depth and seek opportunities forbusiness development and revenue generation

B. TeamBuilding

• Goal setting of all Agents inthe team
• Regular and periodic review, monitoringand mentoring of all the relationship they are managing to ensure that theyare on track to achieve their goals
• Regular Field observation andDemonstration with the agency force

Key Requirements - Education &Certificates

• UG or PG Passout

Key Requirements - Experience &Skills

• Fluent Communication Skills in English + Regional Language
• Goodin relationship management and presentation skills
• Positiveattitude and self-motivation Accountability for managing their targets
• Must have 3 to 10 years Agency channel sales experience from LI/GI/HI