Agency Manager

Niva Bupa Health Insurance; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading health insurance provider in Delhi is seeking a Branch Manager to drive agency performance. The ideal candidate will have 4-6 years of experience and demonstrate skills in agency building, compliance, and agent relations. Responsibilities include achieving business targets, recruiting and retaining quality agents, and ensuring adherence to regulatory norms. This role offers the opportunity to contribute significantly to the rapid growth of a recognized organization in the healthcare sector.

Qualifications

• 4-6 years of relevant work experience.

Responsibilities

• Enable achievement of key business outcomes.
• Build a quality agency by focusing on quality of hire and skilling.
• Ensure adherence to all statutory and compliance requirements.
• Drive achievement of business plans and product-wise targets & profitability.
• Recruit, activate and retain premium agents.
• Maintain persistency and case rates/case counts.
• Engage, motivate and build strong relationships with agents.
• Implement incentive and R&R schemes to exceed benchmark income.
• Support agents in liaison with HO for addressing their requirements/concerns.
• Ensure full compliance with regulatory and company norms.
• Manage channel conflicts within the team.
• Seek opportunities for business development and revenue generation.
• Set goals for all agents and conduct regular reviews, monitoring and mentoring.
• Perform regular field observations, demonstrations and agent visits.

Skills

Convincing Skills

Product/Insurance Knowledge

Continuous Learning

Technology Proficiency

Team Work

Problem Solving & Analytical Skills

Compliance & Regulatory Knowledge

Customer Focus

Education

Graduation in any discipline from a recognized educational institute

Job description

ABM/ DBM/ Branch Manager / Sr. Branch Manager – Agency

Assistant Manager

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare”.

Core Values

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

Company Overview

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7,000+ and growth rate of 154% since FY 20, and are fully integrated with in‑house claims processing, underwriting and servicing. Our goal is to achieve more than 10,000 Cr GWP by 2027 and requires goal‑oriented individuals to be part of this exciting growth journey.

We are certified Great Place to Work for the 3rd year running and aim to become one of the best workplaces in the BFSI industry.

We are an Equal Opportunity Employer committed to achieving diversity within our workforce, and encourage all qualified applicants to apply irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially‑abled professionals to join our team.

ESG Commitment

Supporting action to protect, restore and regenerate local environments for the benefit of our customers, our people, our communities and wider society.

For more details visit our website: www.nivabupa.com

Key Roles & Responsibilities

• Enable achievement of key business outcomes.
• Build a quality agency by focusing on quality of hire and skilling.
• Ensure adherence to all statutory and compliance requirements.
• Drive achievement of business plans and product‑wise targets & profitability.
• Recruit, activate and retain premium agents.
• Maintain persistency and case rates/case counts.
• Engage, motivate and build strong relationships with agents.
• Implement incentive and R&R schemes to exceed benchmark income.
• Support agents in liaison with HO for addressing their requirements/concerns.
• Ensure full compliance with regulatory and company norms.
• Manage channel conflicts within the team.
• Seek opportunities for business development and revenue generation.
• Set goals for all agents and conduct regular reviews, monitoring and mentoring.
• Perform regular field observations, demonstrations and agent visits.

Key Requirements – Education & Certificates

• Graduation in any discipline from a recognized educational institute.

Experience

• 4‑6 years of relevant work experience.

Key Functional Competencies

• Convincing Skills: Yes
• Product/Insurance Knowledge: Yes
• Continuous Learning: Yes
• Technology Proficiency: Yes
• Team Work: Yes
• Problem Solving & Analytical Skills: Yes
• Compliance & Regulatory Knowledge: Yes
• Customer Focus: Yes

Behavioral Competencies

• Execution Excellence
• Stakeholder Management
• Driving Results
• Process Adherence
• Continuous Self‑Development

Targets / KRA / KPI (Tentative)

New GWP, Renewal GWP, Renewal no. of cases, Active agents and PA, New Agents Hiring, Audit findings, and customized minima for users with vintage less than 1 year.