After Sales Executive

UAVGarage Private Limited; Navi Mumbai; On-site; INR 360,000 - 600,000; Full time

Job summary

UAVGarage.com is seeking a proactive After Sales Executive in Navi Mumbai to manage post-purchase interactions, handle feedback and complaints, and coordinate with service teams for quick resolution. You will maintain records, analyze feedback for improvements, and prepare after-sales reports while building strong customer relationships.

The role demands a bachelor’s degree in a related field and 1–3 years in customer service or after-sales, with excellent communication, CRM, and multitasking

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 1–3 years of experience in customer service, after-sales, or support roles (preferably in electronics, drones, or tech products).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first approach.
• Proficiency in MS Office, CRM tools, and online ticketing systems.
• Organized, detail-oriented, and capable of multitasking effectively.

Responsibilities

• Handle customer feedback, queries, and complaints through calls, emails, and online platforms.
• Coordinate with service and technical teams to ensure quick and effective issue resolution.
• Track and follow up on service requests, product returns, and warranty claims.
• Maintain records of customer communications and service status updates.
• Gather and analyze customer feedback to suggest improvements.
• Prepare after-sales reports and monitor customer satisfaction levels.
• Build strong relationships with customers to enhance brand trust and retention.

Skills

Communication

Customer-first

Interpersonal skills

Problem-solving

Multitasking

Organized

Education

Bachelor’s degree in Business/Marketing

Tools

MS Office

CRM tools

Online ticketing systems

Job description

UAVGarage.com is a fast-growing drone technology company offering a complete range of
UAVs, drone components, and services. We are passionate about innovation, quality, and
customer satisfaction — helping clients across industries make the most of drone
technology.

Role Overview

We’re looking for a proactive and customer-focused After Sales Executive to join our team
in Vashi, Navi Mumbai. In this role, you’ll be responsible for managing post-purchase
customer interactions, handling feedback and complaints, coordinating with service teams,
and ensuring every customer has a smooth and positive experience after their purchase.

Key Responsibilities

• Handle customer feedback, queries, and complaints through calls, emails, and online
  platforms.
• Coordinate with service and technical teams to ensure quick and effective issue
  resolution.
• Track and follow up on service requests, product returns, and warranty claims.
• Maintain records of customer communications and service status updates.
• Gather and analyze customer feedback to suggest improvements.
• Prepare after-sales reports and monitor customer satisfaction levels.
• Build strong relationships with customers to enhance brand trust and retention.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, or a related field.
• 1–3 years of experience in customer service, after-sales, or support roles (preferably
  in electronics, drones, or tech products).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first approach.
• Proficiency in MS Office, CRM tools, and online ticketing systems.
• Organized, detail-oriented, and capable of multitasking effectively.

What We Offer

• Competitive salary and performance-based incentives.
• Exposure to cutting-edge drone technologies and applications.
• A young, energetic, and collaborative work culture.
• Opportunities for learning, growth, and career advancement.