Customer Support Associate

UAVGarage Private Limited; Navi Mumbai; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Wellness program

In-office training

Job summary

UAVGarage Private Limited in Navi Mumbai is seeking a proactive Customer Support Executive (fresher-friendly) to own end-to-end resolution of inbound queries. You will collaborate with Technical, Sales, Logistics, and Billing teams to ensure quick, accurate solutions and maintain high customer satisfaction.

Ideal candidates have a Bachelor's degree and 0–1 year of experience, strong English communication, and a problem-solving mindset.

Qualifications

• Bachelor's degree required or related field.
• 0–1 year of experience or internships with customer-facing roles encouraged.
• Fresh graduates welcome to apply.

Responsibilities

• End-to-End Query Resolution: manage inquiries from intake to resolution.
• First-Contact Resolution: resolve issues during initial interaction.
• Cross-Functional Collaboration: coordinate with Technical, Sales, Logistics and Billing teams.
• Customer Advocacy: handle interactions with empathy and professionalism to build trust.
• Retention Focus: foster relationships to encourage repeat purchases.
• Documentation: log interactions and resolutions in CRM; contribute to knowledge base.
• Process Compliance: adhere to SLAs and quality standards.
• Continuous Learning: training on UAVGarage products, policies, and tools.

Skills

Fluent English

Active listening

Problem solving

Collaboration

Empathy

Tech-savviness

Education

Bachelor's degree (Any discipline)

Tools

CRM tools

Zendesk

MS Office

G Suite

Job description

About UAVGarage

At UAVGarage, we pioneer cutting-edge drone technology solutions for commercial and industrial applications. Our mission is to empower businesses with agile, reliable UAV systems while setting new standards in customer-centric innovation. As we scale, we seek passionate individuals who thrive on solving challenges and elevating customer experiences.

Your Mission

As the first point of contact for our customers, you will own the end-to-end resolution of inbound queries by collaborating across teams. Your role is critical in transforming customer interactions into trust-building experiences that drive satisfaction, retention, and repeat business for UAVGarage.

Key Responsibilities

• End-to-End Query Resolution: Single-handedly manage customer inquiries (email/chat/phone/tickets) from intake to resolution.
• First-Contact Resolution: Resolve issues swiftly and accurately during initial interactions.
• Cross-Functional Collaboration: Identify, elevate, and coordinate with Technical, Sales, Logistics, and Billing teams to resolve complex issues. Track progress and ensure timely closure.
• Customer Advocacy: Handle interactions with empathy and professionalism, turning challenges into positive outcomes.
• Retention Focus: Build relationships that encourage repeat purchases through exceptional service.
• Documentation: Log interactions, resolutions, and feedback in our CRM (e.g., Zendesk). Contribute to knowledge base updates.
• Process Compliance: Adhere to SLAs, escalation protocols, and quality standards.
• Continuous Learning: Master UAVGarage's products, policies, and tools through structured training.

Qualifications & Skills (Fresher-Friendly)

Education: Bachelor's degree (Any discipline). Recent graduates encouraged!

Experience: 0–1 year (Prior internships/customer-facing roles are a plus).

Communication:

• Fluent, professional English (written/verbal).
• Active listening and clear articulation.
• Problem-Solving: Analytical mindset to diagnose issues and identify solutions.
• Collaboration: Ability to work with technical/non-technical teams.

Traits:

• Empathetic, patient, and calm under pressure.
• Ownership mentality and accountability.
• Fast learner with a passion for technology (drones/aviation interest is a bonus!).
• Tech-Savviness: Comfort with CRM tools, ticketing systems, and MS Office/G-Suite.

Why Join UAVGarage?

Benefits: Competitive package including health insurance, paid leave, and wellness programs.

Structured Growth: Comprehensive training in drone tech, support processes, and soft skills.

Mentorship: Learn from industry experts in a collaborative in-office environment.

Impact: Directly shape customer loyalty in a high-growth tech company.

Career Path: Clear progression opportunities within Customer Support and beyond.

Culture: Dynamic, inclusive workspace in Navi Mumbai.