After Sales Coordinator/ solar/ Ahmedabad

Razor Sharp Hr And Consulting Opc; Ahmedabad District; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

Razor Sharp Hr And Consulting Opc in Ahmedabad seeks a Service Coordinator to support solar inverter hardware and maintenance teams.

You will handle customer inquiries, coordinate with EPCs and OEMs, manage fault tickets, and ensure timely replacements and warranty claims. Strong communication, basic Excel/Sheets skills, and electrical knowledge are essential for accurate tracking and reporting.

This role requires daily/weekly reporting and SLA adherence in a dynamic renewable energy environment.

Qualifikationen

• Diploma or BE/BTech in Electrical Engineering, Electronics, or a related field.
• Good communication and coordination skills.
• Basic knowledge of Excel, email, and Google Sheets.
• Ability to manage multiple service complaints and follow up systematically.
• Experience in solar inverter technical support or customer service is preferred.
• Freshers with relevant electrical knowledge can be considered.

Aufgaben

• Provide online technical support for solar inverters through phone, email, WhatsApp, and remote communication.
• Coordinate with customers, EPC teams, installers, field engineers, and inverter OEMs.
• Handle inverter fault complaints, error codes, and troubleshooting requests.
• Coordinate inverter replacement, warranty claims, and service requests with OEM.
• Collect and verify inverter details, including model number, serial number, fault details, and installation information.
• Maintain complaint trackers, service records, and replacement status reports.
• Follow up on pending complaints until resolution.
• Coordinate with dispatch for replacement inverter delivery and maintain dispatch records.
• Prepare daily and weekly reports of resolved and pending cases.

Kenntnisse

Communication

Coordination

Ausbildung

Diploma or BE/BTech in Electrical or Electronics

Tools

Excel

Google Sheets

Email

Jobbeschreibung

Job Title: Service Coordinator

Department: Service

Industry: Solar Inverters / Renewable Energy

Employment Type: Full-time

Location: Ahmedabad

Job Responsibilities

• Provide online technical support for solar inverters through phone, email, WhatsApp, and remote communication.


• Coordinate with customers, EPC teams, installers, field engineers, and inverter OEMs.


• Handle inverter fault complaints, error codes, and troubleshooting requests.


• Coordinate inverter replacement, warranty claims, and service requests with OEM.


• Collect and verify inverter details, including model number, serial number, fault details, and installation information.


• Maintain complaint trackers, service records, and replacement status reports.


• Follow up on pending complaints until resolution.


• Coordinate with dispatch for replacement inverter delivery and maintain dispatch records.


• Prepare daily and weekly reports of resolved and pending cases.

Candidate Requirements

• Diploma or B.E./B.Tech in Electrical Engineering, Electronics, or a related field.


• Basic knowledge of solar PV systems, grid-connected inverters, and hybrid inverters.


• Good communication and coordination skills.


• Basic knowledge of Excel, email, and Google Sheets.


• Ability to manage multiple service complaints and follow up systematically.


• Experience in solar inverter technical support or customer service is preferred.


• Freshers with relevant electrical knowledge can also be considered.Practical Skills to Test


• Identify inverter model and serial numbers from a sample datasheet.


• Prepare a sample service complaint entry in Excel.


• Draft an email to an OEM requesting technical support or inverter replacement.


• Explain the steps for handling a new complaint through resolution.


• Demonstrate clear communication while handling a simulated customer complaint