Adobe Application Support Engineer

Cognizant; India; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Cognizant is seeking a capable IT support professional to deliver L1/L2 assistance for Adobe Creative Cloud, Adobe Stock, and related DAM platforms. You will manage licenses, user access, and operational tasks while coordinating with Adobe teams and vendors to resolve issues.

The role emphasizes strong troubleshooting, clear customer communication, and active participation in transitions and knowledge management. Experience with AMS engagements is preferred.

Qualifications

• Experience with Adobe Creative Cloud administration and licensing.
• Knowledge of Adobe Stock asset management.
• Knowledge of digital asset management platforms such as Iconik and Frame.io.
• Experience with ticketing tools (ServiceNow, Jira, etc.).
• Experience in Application Maintenance & Support (AMS) engagements.
• Strong troubleshooting and customer communication skills.

Responsibilities

• Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.
• Monitor application availability and resolve user issues.
• Manage user access, licensing, and account administration.
• Handle incident, service request, and problem management activities.
• Participate in KT and transition activities from vendors and customer teams.
• Create and maintain support documentation, SOPs, and knowledge articles.
• Coordinate with Adobe support teams and vendors for issue resolution.
• Perform root cause analysis for recurring issues.
• Support production releases, configuration changes, and maintenance activities.
• Meet SLA and customer support requirements.

Skills

Adobe CC Admin

Adobe Stock Management

DAM Platforms

Ticketing Tools

Troubleshooting

AMS Engagements

Tools

ServiceNow

Jira

Job description

Responsibilities:

• Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.
• Monitor application availability and resolve user issues.
• Manage user access, licensing, and account administration.
• Handle incident, service request, and problem management activities.
• Participate in KT and transition activities from vendors and customer teams.
• Create and maintain support documentation, SOPs, and knowledge articles.
• Coordinate with Adobe support teams and vendors for issue resolution.
• Perform root cause analysis for recurring issues.
• Support production releases, configuration changes, and maintenance activities.
• Meet SLA and customer support requirements.

Required Skills:

• Experience with Adobe Creative Cloud administration and licensing.
• Understanding of Adobe Stock asset management.
• Knowledge of digital asset management platforms such as Iconik and Frame.io.
• Experience with ticketing tools (ServiceNow, Jira, etc.).
• Strong troubleshooting and customer communication skills.
• Experience in Application Maintenance & Support (AMS) engagements.

Preferred Skills:

• Digital Asset Management (DAM) experience.
• Media/content workflow knowledge.
• ITIL Foundation certification.
• Experience working in a transition/KT environment.

Please Note - I am looking for immediate or 30 Days notice period only.