AEM Operations Support Engineer

Taazaa

India

On-site

INR 1,200,000 - 1,800,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health benefits

Flexible hours

Remote options

Job summary

Taazaa is seeking an experienced AEM Operations Support Engineer to join the Core engineering team in Noida. The role focuses on administering AEM 6.5.x environments, deployment, and performance monitoring within a hybrid work setup and collaborative teams across DevOps and development.

The candidate will ensure stability, security, and availability of AEM platforms. Ideal candidates have 4–8 years of hands-on AEM experience, strong architecture knowledge, and proficiency in admin tasks,

Qualifications

Hands-on experience supportingAdobe Experience Manager (AEM) 6.5.x environments.
Strong understanding of AEM architecture: Author, Publish, Dispatcher, Replication, Sling, OSGi, Oak Repository.
AEM administration including User/Group management, ACLs, Workflows, and Package Manager.
Experience deploying code and content packages via Package Manager, Cloud Manager, or CI/CD pipelines.
Proficient in Linux administration and shell scripting; basic JVM performance tuning.

Responsibilities

Provide operational support for Adobe Experience Manager (AEM 6.5.x).
Monitor, maintain, troubleshoot, and optimize AEM Author, Publish, and Dispatcher environments.
Perform deployments, content package installations, configuration changes, and validation across environments.
Administer AEM permissions, groups, ACLs, workflows, replication, and repository management.
Configure Apache HTTP Server and Dispatcher modules, cache mgmt, virtual hosts, rewrite rules, and security.
Conduct environment health checks, log analysis, RCA, and preventive maintenance.
Support integrations with LDAP, SAML, OAuth, or IMS.
Monitor platform health using DataDog, Splunk, and other enterprise tools.
Troubleshoot performance issues across AEM, Dispatcher, Apache, JVM, Oak, and CDN layers.
Participate in releases, change management, patching, and environment maintenance.
Collaborate with development teams to investigate issues and recommend ops improvements.

Skills

AEM administration

Linux administration

Shell scripting

Troubleshooting

Performance monitoring

JVM concepts

Security configurations

Analytical skills

Communication

Tools

DataDog

Splunk

Apache HTTP Server

Dispatcher

Jira

ServiceNow

CI/CD pipelines

LDAP

SAML

OAuth

Job description

We’re looking for a AEM Operations Support Engineer to join our Core engineering team in Noida.

Working at Taazaa involves engaging with cutting‑edge technology and innovative software solutions in a collaborative environment. We emphasize on continuous professional growth, offering workshops and training. Our employees often interact with clients to tailor solutions to business needs, working on diverse projects across industries. We promote work‑life balance with flexible hours and remote options, fostering a supportive and inclusive culture. Competitive salaries, health benefits, and various perks further enhance the work experience.

Looking ahead, we aim to expand our technological capabilities and market reach, investing in advanced technologies and expanding our service offerings. We plan to deepen our expertise in AI and machine learning, enhance our cloud services, and continue fostering a culture of innovation and excellence. Taazaa is committed to staying at the forefront of technology trends, ensuring it delivers impactful and transformative solutions for its clients.

About the Role

We are looking for an experienced Adobe Experience Manager (AEM) Operations Support Engineer with 4-8 Years of hands‑on experience supporting AEM environments. The ideal candidate should have strong expertise in AEM administration, production support, deployments, troubleshooting, performance monitoring, and web infrastructure. The role involves working closely with development, DevOps, infrastructure, and business teams to ensure the stability, security, and availability of AEM platforms.

What You’ll Do

Provide operational support for Adobe Experience Manager (AEM 6.5.x)

Monitor, maintain, troubleshoot, and optimize AEM Author, Publish, and Dispatcher environments.

Perform application deployments, content package installations, configuration changes, and validation activities across environments.

Administer AEM user permissions, groups, ACLs, workflows, replication, maintenance tasks, and repository management.

Configure and maintain Apache HTTP Server and Dispatcher modules, including cache management, virtual hosts, rewrite rules, and security configurations.

Perform environment health checks, log analysis, incident resolution, root cause analysis (RCA), and preventive maintenance.

Support integrations with enterprise authentication systems such as LDAP, SAML, OAuth, or IMS.

Monitor platform health using tools such as DataDog, Splunk and other enterprise monitoring solutions.

Troubleshoot performance issues involving AEM, Dispatcher, Apache, JVM, Oak Repository, and CDN layers.

Participate in releases, change management, patching, and environment maintenance activities.

Work closely with development teams to investigate application issues and recommend operational improvements.

What We’re Looking For

Hands‑on experience supporting Adobe Experience Manager (AEM 6.5.x).

Strong understanding of AEM architecture including Author, Publish, Dispatcher, Replication Agents, Sling, OSGi, Oak Repository, and CRXDE.

Experience with AEM administration:
- User and Group Management
- ACLs and Permissions
- Workflows
- Replication
- Audit Logs
- Package Manager
- Maintenance Tasks

Experience in deploying code and content packages using Package Manager, Cloud Manager, or CI/CD pipelines.

Strong knowledge of Apache HTTP Server and Dispatcher configuration and troubleshooting.

Experience with Linux administration and shell scripting.

Good understanding of JVM concepts, garbage collection, heap/thread dump analysis, and performance tuning basics.

Experience with monitoring and log analysis tools such as:
- DataDog
- Splunk

Knowledge of authentication and authorization integrations such as LDAP, SAML, IMS, or Single Sign‑On.

Strong troubleshooting and analytical skills with the ability to perform root cause analysis.

Experience working with ticketing tools such as ServiceNow, Jira, or similar platforms.

Excellent verbal and written communication skills.

Ability to work independently with minimal supervision in a production support environment.

Good to Have

Exposure to CI/CD tools such as Jenkins, Azure DevOps

Basic knowledge of Docker, Kubernetes, or containerized environments.

Familiarity with CDN technologies such as Akamai, Imperva, Cloudflare, or Fastly.

Experience with Adobe Dynamic Media or Assets.

Basic scripting knowledge using Groovy, Bash, or Python for operational automation.

Knowledge of Adobe Guides / DITA is highly desirable.

Behavioural

Here are five essential behavioural skills a Technical Architect should possess:

Effective Communication : Clearly and concisely convey ideas, requirements, and feedback to team members, stakeholders, and clients, fostering an environment of open dialogue and mutual understanding.

Leadership and Mentorship : Inspire and guide the development team, providing support and encouragement, while promoting a culture of continuous learning and improvement.

Problem‑Solving Attitude : Approach challenges with a proactive mindset, quickly identifying issues and developing innovative solutions to overcome obstacles.

Collaboration and Teamwork : Work well within a team, encouraging collaboration and valuing diverse perspectives to achieve common goals and deliver high‑quality results.

Adaptability and Flexibility : Stay adaptable in a fast‑paced, dynamic environment, effectively managing changing priorities and requirements while maintaining focus on project objectives.

Why Join Us