Senior DAM Tech specialist - Adobe DAM

Pentland; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Pentland in Bengaluru seeks a Senior DAM Technical Specialist to lead hands‑on Adobe AEM administration, DAM operations, and platform evolution. You will stabilize legacy AEM, troubleshoot, and ensure smooth day‑to‑day operations, while coordinating with Adobe for upgrades and enhancements.

You will own workflow optimization, asset management, and integrations with external systems, balancing technical fixes with strategic platform development in a live enterprise environment.

Qualifications

• 3–5 years hands‑on Adobe AEM in a technical capacity, including DAM operations.

Responsibilities

• Platform Administration & Maintenance: manage AEM back‑office operations, config, monitoring and troubleshooting.
• Workflow Analysis & Optimisation: analyze, debug, and improve custom AEM workflows and performance.
• Technical Liaison & Stakeholder Engagement: act as the main technical liaison with Adobe and internal teams.
• Integration & Data: lead integrations between AEM and external systems and data flows.
• Testing & Quality Assurance: oversee testing, UAT, and release readiness across environments.

Skills

AEM

DAM operations

OSGi/Sling/JCR

Java (11/17/21)

Troubleshooting

Integrations/APIs

Stakeholder management

Agile delivery

PIM familiarity

Adobe Experience Cloud

Job description

Job Summary

We are looking for an experienced Adobe AEM Technical Specialist to join our Digital Solutions team in Bangalore. This is a dual-focus role covering both the strategic administration and evolution of the AEM platform, and the hands‑on day‑to‑day support of AEM DAM operations. This role is focused on hands‑on platform support, workflow troubleshooting, and integration maintenance within a live, business‑critical environment. You will work on legacy AEM implementation, helping the team stabilize, optimize, and evolve the platform. We are looking for someone who can get into the system, understand how it works, and fix issues pragmatically.

What you'll be doing

As our Senior DAM Technical Specialist you will be responsible for:

Platform Administration & Maintenance

• Manage and maintain the back-office operations of Adobe AEM, including system configuration, performance monitoring, and troubleshooting.
• Support day‑to‑day AEM operations including authoring, publishing, and asset management.
• Oversee and manage AEM workflows and any platform customisations; troubleshoot and fix custom workflow failures or inefficiencies.
• Monitor logs and identify root causes of platform or performance issues.
• Ensure the AEM environment remains up to date with the latest Adobe patches and version releases.
• Manage and plan AEM version upgrades, coordinating all technical and business requirements throughout the upgrade lifecycle.

Workflow Analysis & Optimisation

• Analyse and maintain custom AEM workflows.
• Debug and fix workflow failures or inefficiencies.
• Suggest improvements to increase stability and performance.
• Assist in identifying unused assets, workflows, or components; support purge/archive activities to improve platform performance.
• Help document existing setup and reduce reliance on legacy knowledge.

Technical Liaison & Stakeholder Engagement

• Serve as the primary technical liaison between Adobe's technical teams and the internal Pentland team.
• Work closely with the business team to understand and implement requirements around user access, platform configuration, and AEM setup.
• Evaluate and validate solutions proposed by Adobe, ensuring they meet internal testing standards and upgrade requirements.

Integration & Data

• Lead and support integrations between Adobe AEM and other enterprise systems that consume or exchange data with the AEM backend.
• Maintain and troubleshoot integrations between AEM and external platforms such as Salsify.
• Support validation and fixes for integrations across environments (Dev, Stage, Production).
• Work with APIs and data flows between systems.
• Ensure integration points are robust, well‑documented, and maintained through platform changes and upgrades.

Testing & Quality Assurance

• Oversee testing for all Adobe‑related solutions, ensuring alignment with upgrade and release requirements.
• Support UAT and regression testing for platform changes and releases.
• Validate key user journeys (asset upload, publishing, distribution).
• Define and maintain testing protocols to validate platform stability and functionality after changes.
• Assist with environment configuration and release readiness.

What you'll bring

• 3-5 years of hands‑on experience with Adobe AEM in a technical capacity, including DAM operations.
• Strong knowledge of AEM back‑office operations, including OSGi components, Sling, and JCR/CRX.
• Solid understanding of AEM workflows, architecture, and platform customisations.
• Experience troubleshooting custom workflows and components; Experience supporting AEM environments running on modern Java versions (Java 11/17/21 preferred) and debugging skills.
• Experience working with system logs and error analysis.
• Demonstrated experience planning and executing AEM version upgrades and patch management.
• Proven ability to manage integrations between AEM and third‑party systems (APIs, data feeds, middleware).
• Strong communication and stakeholder management skills - able to translate technical concepts for non‑technical audiences.
• Experience working with PIM platforms (e.g. Salsify or similar).
• Familiarity with Adobe Experience Cloud suite beyond AEM (e.g. Analytics, Target).
• Experience with integrations (APIs, PIM systems) and exposure to legacy AEM setups or major version upgrades.
• Familiarity with SSO and environment configuration.
• Experience in an agile delivery environment.
• Adobe AEM certification.