Adobe - Support Engineer

Cognizant; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Cognizant is seeking an Adobe Application Support Engineer in Chennai to provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, and related DAM platforms. You will monitor availability, manage access and licensing, and coordinate with vendors to resolve issues.

Responsibilities include incident and problem management, KT activities, maintaining knowledge articles, and ensuring SLA adherence for production releases and maintenance tasks.

Qualifications

• Experience with Adobe Creative Cloud administration and licensing.
• Understanding of Adobe Stock asset management.
• Knowledge of Iconik and Frame.io DAM platforms.
• Experience with ticketing tools and ITSM processes.

Responsibilities

• Provide L1/L2 support for Adobe services; monitor availability and resolve issues.
• Manage user access, licensing, and account administration.
• Handle incidents, service requests, and problem management.
• Coordinate with Adobe support and vendors for resolution.
• Create and maintain support documentation and SOPs.
• Participate in KT and transitions from vendors/customers.
• Assist in production releases and maintenance activities.
• Ensure SLA compliance and customer satisfaction.

Skills

Adobe Creative Cloud administration

Adobe Stock management

Adobe Teams Portal

Getty Images integration

Iconik DAM

Troubleshooting

AMS engagements

Customer communication

ITIL Foundation

Tools

ServiceNow

Jira

Job description

Role: Adobe Application Support Engineer

Responsibilities:

• Provide L1/L2 support for Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik, and Frame.io.
• Monitor application availability and resolve user issues.
• Manage user access, licensing, and account administration.
• Handle incident, service request, and problem management activities.
• Participate in KT and transition activities from vendors and customer teams.
• Create and maintain support documentation, SOPs, and knowledge articles.
• Coordinate with Adobe support teams and vendors for issue resolution.
• Perform root cause analysis for recurring issues.
• Support production releases, configuration changes, and maintenance activities.
• Meet SLA and customer support requirements.

Required Skills:

• Experience with Adobe Creative Cloud administration and licensing.
• Understanding of Adobe Stock asset management.
• Knowledge of digital asset management platforms such as Iconik and Frame.io.
• Experience with ticketing tools (ServiceNow, Jira, etc.).
• Strong troubleshooting and customer communication skills.
• Experience in Application Maintenance & Support (AMS) engagements.

Preferred Skills:

• Digital Asset Management (DAM) experience.
• Media/content workflow knowledge.
• ITIL Foundation certification.
• Experience working in a transition/KT environment.

Skill / Position Details:

• Adobe Products : Adobe Creative Cloud, Adobe Stock, Adobe Teams Portal, Getty Images, Iconik
• Total exp
• 4-7 Years
• A/SA
• PAN India
• Adobe Creative Cloud
• 3+ Years
• Adobe Stock
• 2+ years
• Adobe Teams Portal
• 2+ years
• Getty Images, Iconik
• 1+ year