Platform/Application Support Analyst

dentsu; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bcoe in Bengaluru is seeking an experienced IT support professional to manage and enhance the Adobe Workfront platform. You will ensure reliability, scalability, and high availability while coordinating with internal teams and third-party vendors.

The role emphasizes troubleshooting, global application support, and a strong focus on customer service and quality. This is a full-time, permanent position based in Bangalore.

Qualifications

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront, a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Excellent written and oral communication skills.
• Strong customer-service orientation.

Responsibilities

• Provide Adobe Workfront platform support to the agreed SLA's leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Skills

Troubleshooting

Cross-functional collaboration

Communication skills

Self-motivated

Detail-oriented

Teamwork

Problem-solving

Tools

Adobe Workfront

ServiceNow

Job description

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description

Key Responsibilities

• Provide Adobe Workfront platform support to the agreed SLA's leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Experience And Skills And Knowledge

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.
• Problem-Solver and solutions-orientated.
• Excellent written and oral communication skills.
• Strong, vibrant inter-personal skills in both a group and one-to-one settings.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to research application issues and products.
• Self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

Location

Bangalore

Brand

Bcoe

Time Type

Full time

Contract Type

Permanent