3111 | Adobe Experience Platform (AEP) Support Specialist | 5+ Years | Bangalore

Renous Consulting; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

An innovative firm is looking for an Adobe Experience Platform Support Specialist to enhance customer experiences through expert management of Adobe solutions. The role involves configuring Adobe Analytics, debugging SDKs, and managing user access within the Adobe ecosystem. Ideal candidates will have a strong background in customer data management and digital marketing, along with problem-solving skills to navigate complex technical challenges. Join a dynamic team and contribute to cutting-edge customer engagement strategies that drive success in a fast-paced environment.

Qualifications

• 3+ years of experience with Adobe Experience Platform and Adobe Analytics.
• Hands-on experience with Real-time CDP and audience segmentation.

Responsibilities

• Implement and configure Adobe Analytics for data collection and reporting.
• Troubleshoot Adobe Web and Mobile SDKs using debugging tools.

Skills

Adobe Experience Platform (AEP)

Adobe Analytics

Real-time Customer Data Platform (RTCDP)

Web SDK Debugging

Mobile SDK Debugging

Data Governance

Audience Segmentation

APIs and Integrations

Problem-solving

Tools

Chrome DevTools

Charles Proxy

Postman

Adobe Launch (Tag Manager)

Job description

3111 | Adobe Experience Platform (AEP) Support Specialist | 5+ Years | Bangalore

We are seeking a skilled Adobe Experience Platform (AEP) Support Specialist to join our team. The ideal candidate will have strong expertise in Adobe Experience Cloud solutions, particularly Adobe Experience Platform (AEP), Real-time Customer Data Platform (RTCDP), and Adobe Analytics. This role involves troubleshooting, managing access controls, debugging SDKs, and supporting the implementation of new capabilities within AEP.

Key Responsibilities:

• Adobe Analytics Setup & Configuration: Implement and configure Adobe Analytics, ensuring seamless data collection and reporting.
• Web/App SDK Debugging: Troubleshoot and debug Adobe Web and Mobile SDKs using tools like Chrome DevTools, Charles Proxy, or Postman.
• Access & Role Management: Administer user roles and permissions within the Adobe Experience Cloud ecosystem, ensuring security and compliance.
• Real-time CDP Support: Assist in managing customer data ingestion, identity resolution, segmentation, and activation in Adobe Real-time CDP.
• Proof of Concept (POC) & Feature Exploration: Conduct POCs to explore new capabilities in AEP, identifying innovative solutions for customer experience enhancements.
• Collaboration & Troubleshooting: Work closely with internal teams, including marketing, analytics, and development teams, to resolve technical issues and improve platform performance.

Required Skills & Qualifications:

• 3+ years of experience working with Adobe Experience Platform (AEP) and Adobe Analytics.
• Hands-on experience with Real-time CDP, audience segmentation, and data governance.
• Strong knowledge of Adobe Web SDK and Mobile SDK debugging.
• Experience with Adobe Launch (Tag Manager) for tracking and data collection setup.
• Proficiency in debugging tools such as Chrome DevTools, Charles Proxy, and Postman.
• Understanding of APIs, data connectors, and integrations with AEP.
• Ability to analyze and interpret Adobe Analytics reports and customer journey data.
• Strong problem-solving skills and ability to work in a fast-paced environment.

Preferred Qualifications:

• Experience working in customer data management and digital marketing.
• Certification in Adobe Experience Cloud solutions is a plus.
  
  
  

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