Admissions Counselor

PYXIDIA TECHLAB; Raipur; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Incentives/commission

Structured sales and product training

Job summary

PYXIDIA TECHLAB in Raipur is seeking an Admission Counsellor to engage with prospective customers via calls, understand requirements, explain products/services, and convert qualified leads into sales.

The role requires regular follow-ups, CRM updates, and achievement of sales targets. Freshers with strong communication and a sales mindset are welcome; 0-2 years experience preferred.

Qualifications

• Bachelor’s degree in any discipline; Master’s degree is a plus.
• 0-2 years of experience in telesales, inside sales, telecalling, customer counselling, or business development preferred.
• Freshers with strong communication and a sales-oriented mindset may also be considered.

Responsibilities

• Contact, qualify, and convert inbound and outbound leads through calls and follow-ups.
• Understand customer requirements and provide appropriate product/service information and demonstrations.
• Handle customer queries, objections, and concerns effectively to drive conversions.
• Follow up with prospects consistently and close sales within the defined 3-7 day conversion cycle.
• Maintain 100% CRM updates, accurate customer information, call records, and follow-up status.
• Support campaigns, webinars, referral activities, and other outreach initiatives.
• Coordinate with the relevant team for payment, documentation, onboarding, or other post-sale requirements.
• Share daily activity reports and participate in regular performance review meetings.
• Continuously improve call quality, follow-up effectiveness, and conversion metrics.

Skills

Verbal communication

Interpersonal skills

Sales and persuasion

Counselling and objection handling

Inbound and outbound calling

CRM & MS Excel

Time management

Team player

Education

Bachelor’s degree

Master’s degree a plus

Tools

CRM software

MS Excel

Job description

Department: Sales & Business Development

Reports to: Sales Manager

Location: Raipur | Full-Time

About the Role

We are looking for an Admission Counsellor who will be responsible for connecting with prospective customers over calls, understanding their requirements, explaining relevant products/services, and converting qualified leads into sales. The role involves regular follow-ups, handling objections, maintaining accurate CRM records, and achieving assigned sales targets.

Key Responsibilities

• Contact, qualify, and convert inbound and outbound leads through calls and follow-ups.
• Understand customer requirements and provide appropriate product/service information and demonstrations.
• Handle customer queries, objections, and concerns effectively to drive conversions.
• Follow up with prospects consistently and close sales within the defined 3-7 day conversion cycle, wherever applicable.
• Maintain 100% CRM updates, accurate customer information, call records, and follow-up status.
• Support campaigns, webinars, referral activities, and other outreach initiatives.
• Coordinate with the relevant team for payment, documentation, onboarding, or other post-sale requirements.
• Share daily activity reports and participate in regular performance review meetings.
• Continuously improve call quality, follow-up effectiveness, and conversion metrics.

KPIs

• CRM compliance >95% and timely updating of all lead activities.
• Fresh leads contacted within the defined TAT.
• Achievement of assigned daily/weekly/monthly sales targets.
• Maintain targeted call-to-conversion and lead-to-sale conversion ratios.
• Maintain required call activity, follow-up, and customer engagement levels.

Qualifications & Experience

• Bachelor’s degree in any discipline; Master’s degree is a plus.
• 0-2 years of experience in telesales, inside sales, telecalling, customer counselling, or business development preferred.
• Freshers with strong communication and a sales-oriented mindset may also be considered.

Skills

• Excellent verbal communication and interpersonal skills.
• Strong sales, persuasion, counselling, and objection-handling skills.
• Comfortable making inbound and outbound calls.
• Basic knowledge of CRM and MS Excel.
• Target-oriented with strong follow-up and time-management skills.
• Positive attitude, self-motivated, and a good team player.
• Incentives/commission linked to performance.
• Structured sales and product training.
• Opportunity for career growth within the sales function.