Admissions Counselor

ESP Engineered; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

ESP Engineered in Pune, Maharashtra is seeking a candidate for a Sales role focused on managing inbound inquiries and driving enrollments. Responsibilities include engaging prospects, leading sales discussions, and connecting learner needs with program benefits. Ideal candidates should hold a Bachelor's degree and have 1–4 years of experience in sales or admissions, preferably within EdTech or Higher Education. Strong communication and business development skills are essential for success in this role.

Qualifications

• 1–4 years of experience in Sales / Admissions / Business Development.
• Prior experience in EdTech, Higher Education, or Academic Sales preferred.
• Proven track record of achieving or exceeding enrollment targets.

Responsibilities

• Own all inbound inquiries across various channels ensuring timely response.
• Engage in discovery conversations to understand prospects' goals.
• Lead sales discussions guiding prospects toward enrollment decisions.
• Connect learner needs with program benefits explaining alignment.
• Drive enrollments using clear next actions and timely follow-ups.

Skills

ed tech

communication

sales

business development

Education

Bachelor’s degree in Business, Marketing, or related field

MBA (preferred but not mandatory)

Job description

Responsibilities

• Own all inbound inquiries across calls, email, WhatsApp, chat, and web forms, ensuring timely response and consistent follow-through until enrollment or clear closure.
• Engage prospects in structured discovery conversations to understand their goals, background, readiness to enroll, and decision‑making constraints.
• Lead sales discussions with clarity and purpose, guiding prospects toward informed and timely enrollment decisions.
• Present program offerings transparently and confidently, covering structure, duration, fees, certification value, learning outcomes, and expectations.
• Connect learner needs with relevant program benefits, clearly explaining how the offering aligns with their academic, professional, or career goals.
• Address questions and concerns around pricing, workload, credibility, timelines, and outcomes with honesty, data, and confidence.
• Drive enrollments using clear next steps, timely follow‑ups, and well‑defined closure conversations.
• Build and manage a strong enrollment funnel, ensuring every lead is actively progressed, reviewed, or intentionally closed.
• Maintain discipline within the pipeline by documenting interactions, tracking next actions, and avoiding stagnant or unworked leads.
• Proactively generate leads through LinkedIn outreach, referrals, professional networks, and personal prospecting efforts.
• Follow up consistently and thoughtfully to keep prospects engaged until they enroll, opt out, or move into long‑term re‑engagement cycles.
• Take ownership of assigned enrollment targets, regularly reviewing performance and adjusting outreach strategies to stay on track.
• Maintain accurate and up‑to‑date records in CRM systems, ensuring visibility into lead status, conversations, and outcomes.
• Identify early signs of drop‑off and attempt revival before leads age out of the active funnel.
• Adhere to ethical communication practices when providing information about programs.
• Follow responsible marketing practices by aligning all interactions with data privacy norms, respectful communication standards, and culturally sensitive messaging across regions.
• Work closely with the Admissions, IT, Data, and Academic teams to ensure enrolled learners experience a smooth handover, complete documentation, and a seamless onboarding journey.
• Share insights, concerns, and patterns observed in learner conversations with Marketing and internal teams to continuously improve messaging, targeting, and program positioning.

Required Qualification

• Bachelor’s degree in Business, Marketing, Communications, or related field
• MBA (preferred but not mandatory)
• 1–4 years of experience in Sales / Admissions / Business Development
• Prior experience in EdTech, Higher Education, or Academic Sales preferred
• Proven track record of achieving or exceeding enrollment targets

Required Skills

• ed tech
• communication
• sales
• business development