Admission Counselor

Goal Educational Services; Patna; On-site; INR 450,000 - 600,000; Full time

Job summary

Goal Educational Services in Patna is seeking an Admissions Counselor to guide prospective students and families through programs, admission criteria, scholarships, and the overall admission process.

You will respond to inquiries, assist with applications, review documents for accuracy, and coordinate with the admissions team to ensure smooth processing and up-to-date program knowledge. Strong communication and empathy are essential for success.

Qualifications

• Bachelor's degree required in a relevant field.
• Proven counseling/admissions experience with 2-3 years preferred.
• Excellent verbal and written communication with strong rapport-building.

Responsibilities

• Counsel admission and guidance to prospective students and families.
• Provide in-depth counseling on programs, criteria, scholarships and courses.
• Respond to inquiries via phone and other channels professionally.
• Assist students in completing applications and understanding the process.
• Review application documents for accuracy and completeness.
• Coordinate with the admissions team to ensure smooth processing.
• Maintain up-to-date knowledge of programs and admission changes.
• Educate students about course offerings and advantages.
• Maintain accurate records of interactions and inquiries.
• Provide high-quality customer service with empathy and professionalism.
• Handle escalated inquiries and resolutions.
• Prepare reports on inquiries and counseling data and share with Manager.

Skills

Counseling

Admissions guidance

Communication skills

Interpersonal skills

Customer service

Education

Bachelor's degree

Job description

Key Responsibilities:

• Counseling Admission & Guidance
• Provide in-depth counseling and guidance to prospective students and their families regarding academic programs, admission criteria, scholarships, and other course related matters.
• Respond to inquiries through phone, and other communication channels in a professional and informative manner.
• Assist students in completing applications and understanding the admission process.
• Review application documents to ensure accuracy and completeness.
• Coordinate with the admission team to facilitate smooth application processing & Admission.
• Maintain up-to-date knowledge of the academic programs, course offerings, and any changes in admission requirements.
• Educate prospective students about the course offerings and advantages.
• Maintain accurate records of all interactions and inquiries.
• Ensure a high standard of customer service, addressing inquiries, concerns, and issues with empathy and professionalism.
• Handle escalated inquiries and provide resolutions.
• Prepare reports on inquiry and counseling data, including conversion rates and other relevant metrics.
• Share reports and insights with the Manager.

Qualifications and Skills:

• Bachelors degree in a relevant field.
• Proven experience in counseling, admissions, or a related field, with at least 2-3 years of experience.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with prospective students.
• Customer-focused with a commitment to delivering exceptional service.