Admission Counselor

Masters Union; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Masters' Union is seeking a dynamic Admission Counselor to guide prospective students through the entire admission process and provide accurate program information. You will engage with students and parents via calls, emails, and in-person meetings, counsel on suitable programs, follow up on leads, and drive enrollment targets with a customer-focused, relationship-driven approach.

This role requires strong communication, a sales mindset, and CRM proficiency to track progress and ensure smooth

Qualifications

• Bachelor's degree in any discipline.
• 1–4 years of experience in admissions, counseling, or inside sales.
• Excellent communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Target-oriented and self-motivated.

Responsibilities

• Counsel prospective students via calls, emails, and in-person meetings.
• Understand student needs and recommend suitable programs.
• Follow up on leads and convert them into admissions.
• Maintain a high conversion ratio and achieve enrollment targets.
• Handle inbound and outbound leads effectively.
• Maintain accurate data in CRM systems.
• Track and manage the complete admission funnel.
• Build strong relationships with students and parents.
• Address queries related to courses, fees, career prospects.
• Provide a positive counseling experience.

Skills

Sales persuasion

Active listening

Time management

Customer focus

Education

Bachelor's degree

Tools

CRM tools

Job description

We are looking for a dynamic and result-driven Admission Counselor who will be responsible for guiding prospective students through the admission process, providing accurate program information, and converting leads into enrollments. The role requires strong communication skills, a sales mindset, and the ability to build relationships with students and parents.

The core responsibilities for the job include the following:

Student Counseling and Conversion:

• Counsel prospective students via calls, emails, and in-person meetings.
• Understand student needs and recommend suitable programs.
• Follow up on leads and convert them into admissions.
• Maintain a high conversion ratio and achieve enrollment targets.

Lead Management:

• Handle inbound and outbound leads effectively.
• Maintain accurate data in CRM systems.
• Track and manage the complete admission funnel.

Admission Process Handling:

• Guide students through the application, documentation, and enrollment process.
• Ensure timely submission of forms and fees.
• Coordinate with internal teams for smooth onboarding.

Relationship Management:

• Build strong relationships with students and parents.
• Address queries related to courses, fees, career prospects, etc.
• Provide a positive counseling experience.

KPIs / Performance Metrics:

• Number of calls / follow-ups per day.
• Lead-to-admission conversion rate.
• Revenue / enrollment targets.
• Student satisfaction score.

Requirements:

• Bachelor's degree in any discipline.
• 1-4 years of experience in admissions, counseling, or inside sales.
• Excellent communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Target-oriented and self-motivated.

Key Competencies:

• Sales and persuasion skills.
• Active listening and empathy.
• Time management and follow-up discipline.
• Customer-centric approach.

Preferred Qualifications:

• Experience in the EdTech / Education industry.
• Familiarity with CRM tools.
• Experience handling high-volume calling.