Admission Counsellor

Birla Institute Of Technology And Science; Mumbai, Thane; On-site; INR 300,000 - 540,000; Full time

Job summary

Birla Institute Of Technology And Science in Mumbai seeks an Admissions Counselor to guide prospective students and parents through programs, admissions procedures, eligibility criteria, and career pathways. You will handle enquiries via phone, email, walk-ins, and digital platforms with professionalism.

The role requires strong communication and interpersonal skills, experience with CRM systems, and excellent organizational follow‑ups.

Qualifications

• Bachelor's degree in any discipline; Master’s degree preferred.
• Experience in admissions, student counselling, education sales, or academic administration is advantageous.
• Strong communication and interpersonal skills.
• Ability to engage with students and parents from diverse backgrounds.
• Good organizational and follow-ups skills with attention to detail.
• Proficiency in MS Office and basic digital tools; CRM experience desirable.
• Willingness to work during peak admission periods, including weekends if required.

Responsibilities

• Counsel prospective students and parents on programs, admissions procedures, eligibility criteria, and career pathways.
• Handle student enquiries through phone calls, emails, walk-ins, and digital platforms in a timely and professional manner.
• Guide applicants through the admission lifecycle, from enquiry to enrollment.
• Support outreach initiatives such as open houses, webinars, school visits, education fairs, and campus events.
• Maintain records of enquiries, follow-ups, and admissions data in designated systems.
• Coordinate with academic, marketing, and administrative teams to ensure smooth admissions operations.
• Assist in documentation, verification, and onboarding processes for admitted students.
• Meet assigned admission targets and contribute to institutional growth objectives.
• Ensure compliance with institutional policies, admission guidelines, and data confidentiality norms.

Skills

Communication skills

Interpersonal skills

CRM experience

MS Office

Organizational skills

Peak period flexibility

Education

Bachelor's degree in any discipline

Master’s degree preferred

Tools

CRM systems

MS Office

Job description

Role & responsibilities

Counsel prospective students and parents on academic programs, admission procedures, eligibility criteria, and career pathways.

• Handle student enquiries through phone calls, emails, walk‑ins, and digital platforms in a timely and professional manner.
• Guide applicants through the complete admission lifecycle, from enquiry to enrollment.
• Support outreach initiatives such as open houses, webinars, school visits, education fairs, and campus events.
• Maintain accurate records of enquiries, follow‑ups, and admissions data in the designated systems.
• Coordinate with academic, marketing, and administrative teams to ensure smooth admissions operations.
• Assist in documentation, verification, and onboarding processes for admitted students.
• Meet assigned admission targets and contribute to institutional growth objectives.
• Ensure compliance with institutional policies, admission guidelines, and data confidentiality norms.

Preferred candidate profile

• Bachelors degree in any discipline (Master’s degree preferred).
• Prior experience in admissions, student counselling, education sales, or academic administration will be an advantage.
• Strong communication and interpersonal skills.
• Ability to engage effectively with students and parents from diverse backgrounds.
• Good organizational and follow‑ups skills with attention to detail.
• Proficiency in MS Office and basic digital tools; experience with CRM systems is desirable.
• Willingness to work during peak admission periods, including weekends if required.

Contract & Performance Review

• The appointment will be on a contractual basis for one year from the date of joining.
• Renewal of the contract will be subject to satisfactory performance and mutual consent of the employee and the employer.