Admission Counsellor

Tvs Training And Services; Krishnagiri District; On-site; INR 350,000 - 550,000; Full time

Job summary

Tvs Training And Services is seeking an Admission Counsellor for a K12 school in Krishnagiri, Tamil Nadu. You will handle admissions inquiries, counsel parents and students, manage CRM leads, and coordinate campus tours to showcase infrastructure and facilities.

The role requires 5–7 years in admissions or customer relations in education, with strong English and local-language skills, MS Office proficiency, and the ability to convert leads into admissions.

Qualifications

• Graduate or postgraduate in Education, Business Administration, or related field.
• 5–7 years in admissions, counselling, front office, or customer relations.
• Experience in K12 education or education institutes preferred.
• Excellent communication skills and ability to guide parents through admissions.
• Proficient in MS Office and CRM/admission management software.

Responsibilities

• Handle admissions enquiries via walk-in, phone, and online channels.
• Counsel parents and students on grades/programs, fees, and policies.
• Maintain and update CRM, track follow-ups, convert enquiries to admissions.
• Conduct campus tours and showcase facilities professionally.
• Verify forms and documents per CBSE/State norms.
• Aim to achieve monthly/annual admission targets.
• Coordinate with academic, transport, and accounts teams.
• Support events and outreach for admissions; report trends to management.
• Build long-term rapport with parents for a smooth onboarding journey.

Skills

Communication skills

Interpersonal skills

Fluency in English

Fluency in local language

MS Office

CRM software

Education

Graduate or Postgraduate

Tools

CRM software

Admission management software

Job description

Key Responsibilities

• Admission Enquiries: Handle walk-in, telephonic, and online admission enquiries, providing accurate information about the school, curriculum, and admission process.
• Counselling Parents & Students: Guide parents and prospective students in choosing the right grade/program, addressing queries related to fees, facilities, and school policies.
• Lead Management: Maintain and update the admission enquiry database (CRM), track follow-ups, and ensure timely conversion of enquiries into admissions.
• Campus Tours: Conduct school tours for prospective parents, showcasing infrastructure, classrooms, and facilities in a professional and engaging manner.
• Documentation: Verify and process admission forms, certificates, and required documents in line with school and regulatory (CBSE/State Board) norms.
• Target Achievement: Work towards achieving monthly/annual admission targets set by the management.
• Coordination: Liaise with academic, transport, and accounts departments to ensure a smooth admission and onboarding experience for new families.
• Events & Outreach: Support school open houses, admission fairs, and marketing/outreach activities to generate admission enquiries.
• Reporting: Prepare and share regular reports on enquiry status, conversions, and admission trends with the management.
• Parent Relationship: Build long-term rapport with parents, ensuring a positive first impression and smooth admission journey.

Admission Counsellor K12 School

Any Graduate / Post Graduate (Education, Business Administration, or related field preferred)

5 to 7 years of experience in admissions, counselling, front office, or customer relations, preferably in a K12 school or education institute

• Excellent communication and interpersonal skills, with fluency in English and the local language
• Strong counselling and convincing ability to guide parents through the admission process
• Pleasing personality with a professional and approachable demeanor
• Good knowledge of MS Office and CRM / admission management software
• Target-oriented approach with the ability to manage and convert leads effectively
• Well organized, detail-oriented, and comfortable with documentation and follow-ups
• Patience and empathy while handling parent queries and concerns
• Ability to multitask during peak admission season