Technical Lead – ServiceNow Administrator

thehivecareers.co; Bengaluru; Vor Ort; INR 1.200.000 - 2.000.000; Vollzeit

Zusammenfassung

thehivecareers.co is looking for a Technical Lead – ServiceNow Administrator to oversee the administration and customization of the ServiceNow platform. This role involves gathering business requirements, implementing technical solutions, and maintaining system stability. Candidates should possess a Bachelor's Degree in Computer Science and have 5–7 years of experience in ServiceNow administration. The position demands strong expertise in ServiceNow configuration, scripting, and ITIL processes, with a focus on optimization and support.

Qualifikationen

• 5–7 years of hands-on experience with ServiceNow platform administration and development.
• Strong exposure to enterprise ITSM environments.

Aufgaben

• Collaborate with stakeholders to gather, analyze, and document business and functional requirements.
• Translate requirements into technical designs and scalable ServiceNow solutions.
• Design and implement custom workflows, automations, and platform enhancements.
• Ensure platform stability, performance, and scalability.

Kenntnisse

ServiceNow configuration & scripting

ITIL processes

Workflow automation and integrations

Problem-solving and analytical mindset

Leading discussions with stakeholders

Ausbildung

Bachelor's Degree in Computer Science, IT, or related field

Tools

JavaScript

API integrations (REST/SOAP)

Jobbeschreibung

Role: Technical Lead – ServiceNow Administrator

Experience & Qualification

• Bachelor's Degree in Computer Science, IT, or related field
• 5–7 years of hands‑on experience with ServiceNow platform administration and development
• Strong exposure to enterprise ITSM environments

Role Overview

As a Technical Lead – ServiceNow Admin, you will own the end‑to‑end administration, customization, and optimization of the ServiceNow platform. You will act as the bridge between business stakeholders and technical teams, translating business needs into scalable, high‑quality platform solutions aligned with IT strategy.

Primary Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business and functional requirements
• Translate requirements into technical designs and scalable ServiceNow solutions
• Design and implement custom workflows, automations, and platform enhancements
• Ensure solutions align with enterprise architecture and IT governance standards

Core Responsibilities

• Administer, configure, and maintain the ServiceNow platform
• Customize applications and modules across:
  • ITSM (IT Service Management)
  • ITBM (IT Business Management)
  • CMDB (Configuration Management Database)
  • CSM (Customer Service Management)
• Configure:
  • UI policies, forms, and dashboards
  • Business rules, workflows, and flow designer
• Perform system updates, patches, and upgrades with minimal disruption
• Manage:
  • User roles, groups, and access controls
  • License allocation and optimization

Technical & Operational Ownership

• Ensure environment consistency across Development, QA, and Production
• Maintain release management discipline and deployment governance
• Identify system gaps and proactively recommend improvements
• Ensure platform stability, performance, and scalability
• Support incident resolution and production issues

Support & Enablement

• Provide end‑user support and troubleshooting
• Conduct user training and knowledge transfer sessions
• Develop and maintain:
  • Process documentation
  • Technical documentation
  • SOPs and best practices

Key Competencies

• Strong expertise in ServiceNow configuration & scripting (JavaScript)
• Deep understanding of ITIL processes
• Experience with workflow automation and integrations
• Strong problem‑solving and analytical mindset
• Ability to lead discussions with both technical and non‑technical stakeholders

Nice to Have

• ServiceNow Certifications (CSA, CAD, CIS modules)
• Experience with API integrations (REST/SOAP)
• Exposure to Agile / DevOps environments