Asst Manager ( For Medical Process ) Operations - Noida

Anolytics; Sector 10; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Cogito, with a strong presence in the USA and a delivery center in Delhi NCR, is seeking an experienced Operations Manager to support planning, coordination, and execution of day-to-day activities, ensuring efficiency, quality, and timely delivery while managing a team.

You will mentor Team Leaders/Executives, monitor SLAs/KPIs, drive continuous improvements, and collaborate with HR, Finance, IT, Quality and Client Servicing to resolve issues to meet client expectations.

Qualifications

• Graduate/Postgraduate in any discipline (Business Administration preferred).
• 4-7 years of experience in operations management, with at least 12 years in a people-management role.

Responsibilities

• Oversee daily operational activities to ensure smooth, efficient, and timely execution of tasks/projects.
• Monitor team performance against SLAs, KPIs, and quality benchmarks; take corrective action where needed.
• Plan and allocate resources to meet project/business requirements.
• Prepare and review daily/weekly/monthly operational reports and dashboards for management.
• Identify process gaps and drive process improvement initiatives to enhance efficiency and reduce turnaround time.
• Coordinate with cross-functional teams (HR, Finance, IT, Quality, Client Servicing) to resolve operational issues.
• Ensure adherence to company policies, compliance requirements, and industry regulations.
• Handle escalations from clients/internal stakeholders and ensure timely resolution.
• Support the Manager in budgeting, forecasting, and capacity planning.
• Mentor, train, and manage a team of Team Leaders/Executives, conducting regular performance reviews.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Team leadership

Multitasking

Education

Bachelor or Master degree

Business Administration preferred

Tools

MS Excel

Google Sheets

Job description

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.

Job Purpose

To support the planning, coordination, and execution of day-to-day operational activities, ensuring process efficiency, quality standards, and timely delivery, while managing a team and driving continuous improvement.

Key Responsibilities

• Oversee daily operational activities to ensure smooth, efficient, and timely execution of tasks/projects.
• Monitor team performance against defined SLAs, KPIs, and quality benchmarks; take corrective action where needed.
• Plan and allocate resources (manpower, tools, schedules) to meet project/business requirements.
• Prepare and review daily/weekly/monthly operational reports and dashboards for management.
• Identify process gaps and drive process improvement initiatives to enhance efficiency and reduce turnaround time.
• Coordinate with cross-functional teams (HR, Finance, IT, Quality, Client Servicing) to resolve operational issues.
• Ensure adherence to company policies, compliance requirements, and industry regulations.
• Handle escalations from clients/internal stakeholders and ensure timely resolution.
• Support the Manager in budgeting, forecasting, and capacity planning.
• Mentor, train, and manage a team of Team Leaders/Executives, conducting regular performance reviews.

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Proficiency in M Excel/Google Sheets, and operational reporting tools/CRM systems
• Team management and leadership capability
• Process orientation with attention to detail
• Ability to multitask and work under pressure to meet deadlines

Qualifications & Experience

• Graduate/Postgraduate in any discipline (Business Administration preferred)
• 4-7 years of experience in operations management, with at least 12 years in a people-management role
• Experience in [industry-specific, e.g., healthcare, IT services, logistics] preferred

Key Performance Indicators (KPIs)

• Delivery timelines / TAT adherence
• Quality/error rate
• Team productivity and utilization
• Client/stakeholder satisfaction
• Process improvement initiatives implemented

Gender: Male/Female

Job type: Full Time

Job Location: Noida

CTC: Negotiable

DOJ: ASAP