Acquisition Manager_Sales_0412_5984_1095284

Kotak Mahindra Bank; Indore District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager - Inbound to manage day-to-day branch operations, ensure regulatory compliance, and deliver excellent customer service.

You will supervise staff, handle cash operations, oversee KYC/AML, and work towards branch goals through active customer engagement.

Qualifications

• Graduate in any discipline (Banking/Finance preferred).
• Experience in branch banking operations, customer service, or retail banking.
• Knowledge of banking regulations and processes.

Responsibilities

• Oversee daily branch operations and ensure smooth functioning.
• Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms.
• Authorize and verify customer transaction requests processed by branch staff.
• Monitor branch lobby management and customer queues to enhance service quality.
• Handle cash operations, foreign exchange (FX), and related banking services within approved limits.
• Resolve customer complaints and ensure timely closure within defined TATs.
• Ensure accurate account-opening documentation and compliance checks before submission.
• Support branch business goals through customer engagement and relationship management.

Skills

Banking operations

Customer service

Team leadership

Audit compliance

KYC AML understanding

Communication skills

Problem solving

Operational risk management

Education

Graduate degree

Job description

Job Description:

Role Purpose:

The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com] [in.linkedin.com]

Key Responsibilities

• Oversee daily branch operations and ensure smooth functioning. [role.com] [in.linkedin.com]


• Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]


• Authorize and verify customer transaction requests processed by branch staff. [role.com]


• Monitor branch lobby management and customer queues to enhance service quality. [role.com]


• Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]


• Resolve customer complaints and ensure timely closure within defined TATs. [role.com]


• Ensure accurate account-opening documentation and compliance checks before submission. [role.com]


• Support branch business goals through customer engagement and relationship management. [in.linkedin.com]

Preferred Skills

• Banking operations knowledge


• Customer service excellence


• Team handling and leadership


• Audit & compliance management


• KYC/AML understanding


• Communication and problem-solving skills


• Operational risk management [role.com] [apna.co]

Eligibility

• Graduate in any discipline (Banking/Finance preferred).


• Experience in branch banking operations, customer service, or retail banking.


• Knowledge of banking regulations and processes