Assistant Branch Manager-Inbound_BRANCH BANKING_0466_6427_1014859

Kotak Mahindra Bank; Surguja District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Assistant Branch Manager - Inbound to oversee day-to-day branch operations, ensure regulatory compliance, and drive excellent customer service.

You will authorize and verify customer transactions, manage lobby queues, handle cash and FX within limits, resolve complaints, and support relationship-building to achieve branch goals.

Qualifications

• Graduate in any discipline (Banking/Finance preferred).
• Experience in branch banking operations, customer service, or retail banking.
• Knowledge of banking regulations and processes.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Banking operations knowledge

Customer service excellence

Team handling and leadership

Audit & compliance management

KYC/AML understanding

Communication and problem-solving

Operational risk management

Education

Graduate in any discipline (Banking/Finance preferred)

Job description

Job Description

Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank - Job Description

Role Purpose

The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency.

Key Responsibilities

• Oversee daily branch operations and ensure smooth functioning.
• Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms.
• Authorize and verify customer transaction requests processed by branch staff.
• Monitor branch lobby management and customer queues to enhance service quality.
• Handle cash operations, foreign exchange (FX), and related banking services within approved limits.
• Resolve customer complaints and ensure timely closure within defined TATs.
• Ensure accurate account-opening documentation and compliance checks before submission.
• Support branch business goals through customer engagement and relationship management.

Preferred Skills

• Banking operations knowledge
• Customer service excellence
• Team handling and leadership
• Audit & compliance management
• KYC/AML understanding
• Communication and problem-solving skills
• Operational risk management

Eligibility

• Graduate in any discipline (Banking/Finance preferred).
• Experience in branch banking operations, customer service, or retail banking.
• Knowledge of banking regulations and processes

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Requirements