Assistant Branch Manager-Inbound_BRANCH BANKING_0466_1427_1000398

Kotak Mahindra Bank; Kerala; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Kerala, India, seeks an Assistant Branch Manager-Inbound to oversee daily branch operations and customer service, ensuring regulatory compliance and efficient processes.

The role requires strong leadership and a thorough understanding of banking operations to deliver exceptional customer experiences.

Qualifications

• Must have leadership and banking operations understanding.
• Ability to manage customer service processes and branch operations.
• Strong commitment to regulatory compliance including AML/KYC.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques, within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Education

Bachelor's Degree

Job description

Assistant Branch Manager-Inbound_BRANCH BANKING_0466_1427_1000398

Kerala, India

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Job Description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job Info

• Job Identification 269956
• Job Category Consumer Bank
• Posting Date 10/14/2026, 12:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time
• Job Shift Day
• Locations Ground Floor , Shop No.6,7,8,9 & 10, Navi Mumbai, Maharashtra, 400706, IN