Accounts Receivable Executive

EFS Logistics; Ernakulam, Coimbatore District; On-site; INR 420,000 - 540,000; Full time

Job summary

EFS Logistics seeks an Accounts Receivable specialist to manage customer accounts, issue and reconcile SOAs, and ensure timely payment commitments. You will coordinate with Sales, Operations and Finance to resolve disputed items and ensure accurate aging and reporting.

The ideal candidate has a degree or diploma in accounting or finance, and hands-on experience in AR, collections, or freight/logistics finance.

Qualifications

• Bachelor's degree or diploma in Accounting, Finance, Commerce, or related field.
• Experience in Accounts Receivable, Collections, or Finance.
• Freight forwarding/logistics industry experience preferred.

Responsibilities

• Manage assigned customer accounts and follow up on receivables.
• Prepare and circulate Statements of Account (SOA) and obtain customer acknowledgement.
• Confirm invoices are received and booked by customers.
• Obtain and monitor payment commitments and overdue invoices.
• Escalate unresolved issues per the escalation matrix.
• Coordinate with Sales, Operations, Finance to resolve collection issues.
• Maintain AR trackers and reconciliations.

Skills

Accounts Receivable

Collections

Finance

Communication

Education

Bachelor's degree or diploma in Accounting/Finance/Commerce/Business Administration

Job description

Key Responsibilities

• Manage assigned customer accounts and conduct timely follow-up on outstanding receivables.
• Prepare and circulate Statements of Account (SOA) and obtain customer acknowledgement.
• Confirm that invoices have been received and properly booked by customers.
• Obtain and maintain payment commitments (PTP) and monitor committed payment dates.
• Immediately follow up on failed payment commitments and overdue invoices.
• Record and coordinate customer disputes and elevate unresolved issues to the relevant department.
• Follow the approved escalation matrix for Sales Customers, Non-Sales / International Agents, Network Agents, and overdue invoices.
• Coordinate with Sales, Operations, Finance, and other relevant departments to resolve collection issues.
• Process BRVs for applicable customers, including Consolidation and Freehand transactions.
• Prepare and pass required Journal Vouchers (JVs).
• Perform customer account reconciliation and clean‑up to ensure accurate outstanding balances.
• Maintain accurate AR trackers, records, and supporting documentation.
• Escalate non‑responsive customers, failed commitments, and other collection risks promptly.
• Maintain professional, polite, and solution‑oriented communication with customers and internal stakeholders.
• Ensure full compliance with AR procedures, follow‑up schedules, and escalation requirements.

Key Performance Areas

• Collection and recovery of outstanding receivables.
• Reduction and control of overdue balances.
• PTP achievement and follow‑up effectiveness.
• Timely SOA issuance and customer acknowledgement.
• Timely resolution and escalation of disputes.
• Accuracy of customer accounts and reconciliations.
• Compliance with AR follow‑up and escalation procedures.
• Quality and professionalism of customer communication.

---

Preferred candidate profile

• Bachelor's degree or diploma in Accounting, Finance, Commerce, Business Administration, or a related field.
• Relevant experience in Accounts Receivable, Collections, or Finance.
• Experience in freight forwarding, logistics, shipping, or a related industry is preferred.