Accounts Receivable Caller / SPE/ SME/ Team lead

Orcapod Consulting Services; Hyderabad; Remote; INR 300,000 - 540,000; Full time

Job summary

Orcapod Consulting Services Private Limited is seeking a SPE/SME/Team Lead for US healthcare AR calling and denial management. You will manage accounts receivable calls, resolve customer queries, and collaborate with patient access, insurance verification, and coding teams.

The role requires 1–8 years of US healthcare AR experience, strong RCM knowledge, and excellent communication. Work from home with minimal supervision.

Qualifications

• 1–8 years of experience in AR calling or similar role in the US healthcare industry.
• Strong understanding of accounts receivable processes, including denial management and RCM principles.
• Excellent communication skills for effective interaction with customers over phone calls.
• Ability to work independently from home office environment with minimal supervision.

Responsibilities

• Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing.
• Identify and address denial management strategies to minimize write-offs and improve revenue cycle management (RCM).
• Collaborate with internal teams such as patient access, insurance verification, and coding to ensure accurate claims processing.
• Utilize US healthcare knowledge and RCM expertise to effectively communicate with customers and resolve complex billing issues.
• Maintain accurate records of all interactions with patients, providers, and payers.

Skills

AR calling

Denial management

RCM

Communication

Independent work

Job description

SPE/SME/Team Lead

Roles and Responsibilities

• Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing.
• Identify and address denial management strategies to minimize write-offs and improve revenue cycle management (RCM).
• Collaborate with internal teams such as patient access, insurance verification, and coding to ensure accurate claims processing.
• Utilize US healthcare knowledge and RCM expertise to effectively communicate with customers and resolve complex billing issues.
• Maintain accurate records of all interactions with patients, providers, and payers.

Desired Candidate Profile

• 1-8 years of experience in AR calling or similar role in the US healthcare industry.
• Strong understanding of accounts receivable processes, including denial management and RCM principles.
• Excellent communication skills for effective interaction with customers over phone calls.
• Ability to work independently from home office environment with minimal supervision.