Accounts Manager

Capillary Group; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Capillary Group in Bengaluru, India is seeking an Account Manager to manage client relationships and drive analytics‑driven solutions. You will collaborate with cross‑functional teams, pull insights from data sources, and present findings to clients to address business challenges.

The role emphasizes data analysis, CRM program design, and effective client servicing, with a focus on building customer‑centric strategies and delivering impactful recommendations.

Qualifications

• Aptitude for problem solving and quantitative skills.
• Knowledge of MS Office (Word, Excel & PowerPoint).
• 2-5 years of experience in working on customer success / client facing roles.
• Good with numbers, charts, and data; able to engage clients and solve business problems using data analysis.
• Ability to pull insights from data.

Responsibilities

• Account Management and client servicing responsibilities.
• Collaborate with cross-functional teams to meet client needs.
• Analyze data from multiple sources including Capillary CRM data and client data to support decision making.
• Prepare and deliver persuasive presentations to clients.

Skills

Problem solving

MS Office

Customer facing

Data analysis

Presentation skills

Data insights

Tools

CRM data systems

Job description

2 - 5 Years

FTE

Job Description

As an Account Manager– You would be responsible for:

• Account Management.
• Working effectively both independently and as a member of a cross functional team.
• Supporting the analytics needs of business by analyzing data from multiple sources including
• Capillary CRM data & the external data from the clients
• Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision makers.
• Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client Consulting with the client & solving his business problems
• Design CRM programs & building customer centric strategy
• Coordinate with different teams and full-fill the end requirements of client .

As an Account Manager– You would be responsible for:

• Account Management.
• Client Servicing
• Working effectively both independently and as a member of a cross functional team.
• Supporting the analytics needs of business by analyzing data from multiple sources including
• Capillary CRM data & the external data from the clients
• Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision makers.
• Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client Consulting with the client & solving his business problems
• Design CRM programs & building customer centric strategy
• Coordinate with different teams and full-fill the end requirements of client .

Required Skills:

• Aptitude for problem solving and quantitative skills, Comfortable in dealing with numbers and calculation
• Knowledge of MS Office (Word, Excel & PowerPoint)
• 2-5 years of experience in working on customer success/client facing roles
  
• Good with numbers, charts, and data. Both qualitatively and quantitatively. Ability to engage clients,understand business problems and solve them using data analysis
• Ability to pull insights from Data

Job Snapshot

Updated Date

02-09-2020

Job ID

JobID00250

Department

Customer Success

Location