Account Manager Software Delivery (One F2F interview mandatory)

Japheth LLP; Pune District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Japheth LLP in Pune, India, seeks an Account Manager to set client expectations and nurture long-term relationships within software delivery. You will coordinate with Technical Project Managers to align on priorities, schedules, and execution plans, ensuring transparent communication.

The role emphasizes growing accounts by identifying additional opportunities and maintaining executive-level relationships. Strong payments domain knowledge and a background in software development are valued.

Qualifications

• Experience in managing client relationships and setting expectations in software delivery projects.
• Strong delivery management capabilities, coordinating with TPMs and project teams to build schedules and execution plans.
• Proven track record of building executive-level relationships with financial institutions or large enterprises.

Responsibilities

• Set client expectations and align on priorities for software delivery.
• Collaborate with TPMs to craft project schedules and execution plans.
• Lead daily stand-up and weekly status meetings with stakeholders.
• Grow accounts by identifying additional engagement opportunities within client organizations.

Skills

Client management

Delivery management

Executive relationships

Education

BE/BTech/M.E./MTech/MCA

Job description

Position Overview

• Department: Software Delivery
• Job Title: Account Manager
• Base Location: Pune, India
• Reports To: Leadership / Delivery Management
• Supervises: None

Position Objective

Set clear client expectations in the context of software delivery, maintain high-impact relationships, and foster long-term account health to enable business growth and expand client engagements.

Key Responsibilities

Primary Responsibilities

• Client Management Expectation Setting: Work closely with clients to understand their priorities, business needs, and pain points while maintaining complete transparency.
• Delivery Alignment: Collaborate with Technical Project Managers (TPMs) to provide key inputs required to build comprehensive project schedules and execution plans.

Cadence Communication

• Host daily stand-up meetings with key management stakeholders on the client side.
• Host weekly project status update meetings across all account-level projects.

Secondary Responsibilities

• Account Growth: Build lasting, mutually beneficial relationships with clients to solve operational challenges and naturally scale engagement over time.
• Business Mining: Explore opportunities across the clients organization to identify teams or business units not currently engaged and work toward bringing them into scope.

Knowledge, Skills Qualifications

Technical Functional Knowledge

In-depth knowledge of payment systems and the Indian payments ecosystem.

Proven track record of building and maintaining executive-level (CXO) relationships with financial institutions and banks.

Strong background in account management and client relationship strategy.

Core Competencies

• Technical Background: Hands-on experience in software development early in career preferred.
• Project Delivery Management: Strong capability in balancing delivery schedules, stakeholder communications, and account-level operational goals.
• Communication: Exceptional written, verbal, and executive presentation skills.

Qualifications Experience

• Education: B.E. / B.Tech / M.E. / M.Tech / MCA. experience with other degrees will be considered
• Experience: 6 +
• Certifications: PMP or equivalent project/account management certifications highly preferred.