Account Delivery Manager - Salesforce

InfoBeans; Pune District; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

InfoBeans is seeking an experienced Senior Account Leader/Delivery Manager for the Salesforce Business Unit in Pune. The role requires owning customer accounts, leading Salesforce conversations from sales to delivery, and driving ongoing engagement and growth across your portfolios.

You will participate in discovery, solutioning and proposals, while staying close to live delivery, managing progress, risks, dependencies, and customer updates.

Qualifications

• 12+ years in account leadership and delivery roles.
• 8+ years in Salesforce projects.
• Hands-on Salesforce admin level understanding; Apex/Flows basics.
• Exposure to sales and pre-sales discussions.
• Experience with Agile delivery: sprints, planning, risk management.
• Strong verbal and written communication; confident in customer calls.
• Familiar with Jira, Confluence and DevOps tools like Git/Copado.
• Salesforce certifications (Admin, App Builder/Consultant) beneficial; PMP/CSM a plus.

Responsibilities

• Own customer accounts and maintain account health.
• Lead Salesforce conversations from sales through delivery.
• Join discovery, solutioning and proposals with the team.
• Monitor live delivery: progress, risks, dependencies, updates.
• Grow opportunities within accounts and drive expansion.
• Maintain rhythm and track targets with regular updates.
• Continue learning Salesforce knowledge and leadership skills.

Skills

Account ownership

Salesforce project management

Salesforce admin knowledge

Sales and pre-sales

Agile delivery

Communication

Jira/Confluence/Git/Copado

Salesforce certifications

Tools

Jira

Confluence

Git

Copado

Job description

Position: Senior Account Leader/Delivery Manager, Salesforce BU

Location: Pune

Experience: 12+ years, with at least 8 years in Salesforce projects

About the role

An account leadership role in the Salesforce BU. You will own customer accounts and lead Salesforce conversations from sales through delivery.

What you will do and learn

• Account ownership: own the relationship and health of your accounts
• Customer engagement: build trust with customer leaders
• Sales and pre-sales conversations: join discovery, solutioning and proposals
• Ongoing engagements: stay close to live delivery, including progress, risks, dependencies and customer updates
• Growth: find and grow opportunities on your accounts
• Rhythm and numbers: know your targets and keep updates regular
• Keep learning: grow your Salesforce knowledge and leadership skills

What you bring

• Customer engagement and account ownership experience, as the single point of contact for delivery
• Experience managing Salesforce projects end to end across clouds, with at least 2 full-cycle implementations
• Working Salesforce knowledge, including platform limits: hands-on at least at admin level, with a basic understanding of Apex and Flows
• Sales and pre-sales exposure
• Agile delivery practices: sprints, retros, planning, and managing risks and dependencies
• Clear verbal and written communication, and confidence leading customer calls, demos and status presentations
• Awareness of Jira, Confluence and version control or DevOps tools such as Git and Copado (hands-on use not required)
• Preferred: Salesforce certifications (Admin, App Builder or Consultant); PMP or CSM is a plus