Account Manager

Zithas; Vadodara; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zithas in Gotri, Vadodara, Gujarat, is seeking an IT Account/Delivery Manager to lead client relationships and ensure timely, on-budget IT project delivery. The role demands strong communication, technical oversight, and the ability to guide cross-functional teams in a fast-paced environment.

The candidate will manage accounts from Gotri, Vadodara, working on-site and coordinating with stakeholders to drive value and ensure satisfaction.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 0.6 months - 2 years of experience in IT project or account management.
• PMP certification or similar is a plus.

Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with key clients and act as primary contact.
• Project Delivery: Oversee planning, execution, and delivery of IT projects within scope, time, and budget.
• Technical Oversight: Provide technical guidance and stay updated with industry trends.
• Team Management: Lead, mentor, and motivate project teams; conduct performance reviews.
• Account Management: Identify opportunities for account growth, present proposals and negotiate contracts.
• Quality Assurance: Implement best practices and ensure deliverables meet quality standards.

Skills

Communication skills

Leadership

IT infrastructure knowledge

Education

Bachelor's degree in Computer Science or IT

Tools

Project management software

IT service management tools

Job description

Position Overview: We are seeking a skilled and experienced IT Account/IT Delivery Manager to join our dynamic team in Gotri, Vadodara. The ideal candidate will be responsible for managing client accounts, ensuring the successful delivery of IT projects, and maintaining strong client relationships. This role requires excellent communication skills, technical knowledge, and the ability to lead a team effectively.

Location: This position is based in Gotri, Vadodara, Gujarat. Candidates must be willing to work on-site.

Client Relationship Management

• Develop and maintain strong relationships with key clients.
• Act as the primary point of contact for clients, addressing their needs and concerns promptly.
• Conduct regular meetings with clients to review project progress, gather feedback, and identify opportunities for improvement.

Project Delivery

• Oversee the planning, execution, and delivery of IT projects.
• Ensure projects are delivered on time, within scope, and within budget.
• = Coordinate with cross-functional teams to ensure project milestones are achieved.

Technical Oversight

• Provide technical guidance and support to project teams.
• Stay updated with the latest industry trends and technologies.
• Assist in resolving technical issues and challenges that arise during project delivery.

Team Management

• Lead, mentor, and motivate project teams to achieve project objectives.
• Conduct performance reviews and provide feedback to team members.
• Foster a collaborative and productive work environment.

Account Management

• Identify opportunities for account growth and new business development.
• Prepare and present proposals, project plans, and status reports to clients.
• Negotiate contracts and manage account budgets.

Quality Assurance

• Implement and maintain best practices for project management and delivery.
• Ensure all deliverables meet the required quality standards.
• Conduct post-project evaluations to identify areas for improvement.

Soft Skills Requirements

Communication Skills

• Excellent verbal and written communication skills.
• Ability to articulate technical information to non-technical stakeholders.

Technical Knowledge

• Strong understanding of IT infrastructure, software development, and project management methodologies.
• Proficiency in relevant tools and technologies (e.g., project management software, IT service management tools).

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 0.6 months - 2 years of experience in IT project or account management.
• Proven track record of successfully managing client accounts and delivering IT projects.
• Project Management Professional (PMP) certification or similar is a plus.