Account Manager, SMB (Upsells)

Birdeye; Gurugram District; Presencial; INR 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Birdeye is seeking an Account Manager (Upsells) in Gurugram, India to engage with existing customers, introduce new products, and explain value for expansion opportunities. You will drive upsells while resolving queries, building trust and long-term loyalty with multi-location SMB clients.

The role emphasizes strong communication, stakeholder management, and a consultative approach to expand Birdeye’s footprint across customer accounts while aligning with product offerings and client needs.

Formación

• 2+ years of SaaS sales experience.
• Strong written and oral communication.
• Consultative selling approach with stakeholders.
• Deep understanding of SMB space.
• Ability to upsell and manage customer queries.
• Bachelor's degree required.

Responsabilidades

• Upsell existing customers with new products and services.
• Upsell and resolve customer queries.
• Develop healthy customer relationships and loyalty.
• Advocate for customers and build trust.
• Promote customer loyalty.

Conocimientos

SaaS sales

Customer experience

Communication

Consultative selling

Stakeholder management

SMB space knowledge

Educación

Bachelor's degree

Herramientas

Salesforce CRM

Descripción del empleo

Account Manager, SMB (Upsells) at Birdeye in Gurugram, India

Account Management Salaried, full-time

Description

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop. Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com .

As an Acoount Manager (Upsells), your primary function is to reach out to the existing

customers to update them of the new products & services launched & explain the

need of the same to theirbusiness.In this individual contributor role, you will need to

upsell & resolve existingqueries of the customers. You would be responsible to

Encourage customers to upgrade their services, develophealthy customer

relationships, build trust and transparency with theclient & promote customer

loyalty.

Shift Timings - 6:30 PM - 3:30 AM IST

Responsibilities

• Encourages Customers to Upgrade their Products
• Enhances Customer Training
• Evaluates and Analyzes Customer Needs
• Builds Trust and Transparency with Clients
• Acts as a Customer Advocate
• Promotes Customer Loyalty
• Develops Healthy Customer Relationship

Requirements

• Minimum 2+ years of Saas sales experience
• Customer experience champion.
• Excellent oral and written communication skills.
• Consultative approach & stakeholder management.
• Deep customer empathy.
• Understanding of SMB space, particularly in the specified vertical.
• Exceptional Saas product knowledge.
• Ability to effectively manage delicate customer situations
• Organized and reliable - Able to work as a team with little direction when necessary
• Knowledge of Salesforce CRM a plus.
• Bachelor's degree.