Account Manager (US Customers)

Swiftsku; Ahmedabad District; Presencial; INR 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

SwiftSku, a Y Combinator-backed startup, seeks an Account Manager to own a US-based client portfolio from Ahmedabad. You will upsell, drive product adoption, and collaborate with Sales, Support and Product teams. This role is 100% in-office in Ahmedabad with a night shift aligned to US business hours.

Relocation is required if outside Ahmedabad. Strong English and Hindi, plus Gujarati or Punjabi, are mandatory to engage with international customers.

Formación

• 5+ years of experience in Account Management, Business Development or SaaS Sales.
• Direct experience managing US customers and North American market.
• Proven revenue growth through upselling and cross-selling with measurable metrics.
• Strong English communication skills, verbal and written.
• Experience with CRM tools such as Salesforce or HubSpot.
• English and Hindi mandatory; Gujarati or Punjabi required.

Responsabilidades

• Portfolio Ownership: act as primary contact for a US-based client portfolio.
• Drive Revenue Growth: upsell, cross-sell, expand product adoption.
• Retention & Renewal: monitor health, mitigate churn, ensure renewals.
• Cross-Functional Collaboration: work with Sales, Support, Product.
• Hybrid Business Development: demos and outbound calls to win new business.

Conocimientos

5+ years experience in Account Mgmt /S

US market experience

Revenue growth track record

English communication skills

English and Hindi language requirement

Gujarati or Punjabi requirement

Herramientas

Salesforce

HubSpot

Descripción del empleo

SwiftSku is a Y Combinator-backed startup building a comprehensive point-of-sale (POS) and store management software ecosystem for family-owned convenience stores across the United States. We empower independent, family-run businesses to thrive and compete against major corporate chains by giving them the technology they need to streamline operations and maximize profitability. We are expanding our team with a customer-centric, commercially driven Account Manager who will serve as the primary strategic partner for our US-based customers.

Role Overview

• Location: Ahmedabad (100% In-Office, 5 days a week | Relocation required if currently outside Ahmedabad)
• Shift Timings: Night Shift | 6:30 PM 3:30 AM IST (Aligns with US business hours)
• Department: Customer Success & Account Management

What You'll Do

• Portfolio Ownership: Act as the primary point of contact and trusted advisor for a dedicated portfolio of US-based convenience store clients.
• Drive Revenue Growth: Actively identify and execute opportunities for upselling and cross-selling, expanding product adoption and securing additional store locations.
• Retention & Renewal: Conduct regular, structured account check-ins to monitor customer health, proactively identify and mitigate churn risks, and ensure high renewal rates.
• Cross-Functional Collaboration: Partner closely with Sales, Support, and Product teams to resolve complex customer issues and influence the product roadmap based on user feedback.
• Hybrid Business Development: Deliver product demonstrations and execute targeted outbound calls to win new business or expand existing relationships when required.

Key Requirements

• Experience: 5+ years of proven success in Account Management, Business Development, or SaaS Sales.
• Market Expertise: Direct, hands-on experience managing and collaborating with US customers and navigating the North American market.
• Commercial Track Record: A demonstrable history of driving revenue growth through strategic upselling and cross-selling, backed by measurable metrics.
• Communication Skills: Exceptional verbal and written English communication skills; ability to build instant rapport with international clients.
• Technical Proficiency: High comfort level working with modern CRM tools such as Salesforce or HubSpot.
• Language Plus: The preferred languages are English and Hindi (mandatory), and either Gujarati OR Punjabi is a must-have.

Why Join SwiftSku?

• High Growth Environment: Work within a fast-scaling, Y Combinator-backed startup where your impact is directly visible.
• Global Exposure: Interact daily with the US market and collaborate with a global team.
• Meritocratic Culture: Be part of an ambitious team that rewards ownership, execution, and outcomes over seniority.