Account Manager - IT Recruitment (Supporting Australia based clients)

Zone IT Solutions; India; On-site; INR 6,098,000 - 8,808,000; Full time

Job summary

Zone IT Solutions is seeking an Account Manager to manage and grow IT recruitment accounts in Australia. The ideal candidate will own hiring outcomes, build strong client relationships, and drive delivery results across contract and permanent roles.

You will collaborate with our recruitment team to ensure fast, high-quality hires, while delivering value and ROI for recruitment spend. The role emphasizes outbound thinking and cross-market collaboration.

Qualifications

• Excellent communication and relationship-building skills.
• Ownership mindset with a results-driven attitude.
• Experience in IT recruitment/account management is required.
• Experience working with Australian/European clients is a plus.

Responsibilities

• Maintain day-to-day relationships with Hiring Managers, HR, Talent Acquisition and Procurement in Australia.
• Own hiring outcomes across contract and permanent roles; manage intake, submissions, interviews, offers and closures.
• Improve submission quality through strong role briefs and screening alignment; build feedback loops to reduce delays.
• Identify opportunities to grow Zone IT Solutions within accounts and contribute to revenue growth.
• Coordinate with recruiters and ensure accurate CRM/ATS updates; provide weekly pipeline updates.

Skills

Communication

Relationship building

Account management

IT recruitment

Client engagement

Tools

CRM/ATS

Job description

We are hiring an Account Manager to manage and grow our IT recruitment accounts in Australia.

This role is for someone with a mindset to win, a person who takes ownership, thinks creatively, builds strong personal relationships with clients, and consistently drives results.

You will work closely with our recruitment team to deliver fast, high-quality hiring outcomes, while ensuring clients receive strong value and ROI for their recruitment agency spend.

Key Responsibilities

1) Client Relationship Management (Australia )

• Manage day-to-day relationships with Hiring Managers, HR, Talent Acquisition and Procurement
• Build strong personal rapport and long-term trust with key stakeholders
• Understand client priorities, team structures, and hiring pain points
• Represent Zone IT Solutions professionally across international markets

2) Drive Recruitment Outcomes & Delivery Results

• Own hiring outcomes across assigned accounts (contract & permanent roles)
• Drive job intake, submissions, interview scheduling, feedback, offers and closures
• Ensure speed, urgency, and accountability across the recruitment cycle
• Proactively remove blockers and improve turnaround times

3) Bring Value to Every Client Engagement

• Improve quality of submissions through strong role briefings and screening alignment
• Build feedback loops to reduce delays and increase conversion rates
• Ensure clients consistently experience strong value from their agency engagement

4) Out-of-the-Box Thinking & Account Growth

• Bring fresh ideas to improve delivery performance and client experience
• Identify opportunities to expand Zone’s footprint within accounts (new teams, new regions, new projects)
• Support client retention through proactive engagement and consistent delivery
• Think commercially and contribute to revenue growth and account profitability

5) Internal Coordination & Reporting

• Work closely with recruiters to prioritise roles and drive execution
• Maintain clean and accurate activity tracking in CRM/ATS
• Provide weekly updates on pipelines, roles, challenges and outcomes
• Ensure smooth communication between clients and internal delivery teams

Requirement :

What Success Looks Like (KPIs)

• Improved turnaround time from role briefing to shortlist
• Strong submission-to-interview and interview-to-offer ratios
• Consistent monthly closures and pipeline performance
• Growth in active roles and deeper penetration within accounts
• Strong client feedback on speed, quality, and service value

What We’re Looking For

Must-Have

• Strong communication and relationship-building skills
• Results-driven mindset with high ownership and accountability
• Experience working with clientsm in Australia/Europe is a plus)
• Experience in IT recruitment/staffing in Account Management role
• Ability to manage multiple priorities and drive follow-ups
• Commercial thinking and client-first approach

About Us

Zone IT Solutions is an Australia-based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient, and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India.

Also, follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.