Account Manager

Advantmed; Gandhinagar; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Advantmed is seeking an Account Manager in Gandhinagar. The role centers on client relationship management, account leadership, and cross-team coordination to ensure successful onboarding, implementation, and ongoing support. Night shift may be required depending on client needs.

Key duties include data analysis, reporting, SLA monitoring, and acting as a strategic advisor to clients in healthcare risk adjustment and quality programs.

Qualifications

• Bachelor's degree required.
• Experience in Customer Success, Account Management, or related roles.
• Strong written and verbal communication skills.
• Excellent organization and multitasking abilities.
• Data-driven mindset with analytical problem-solving.
• Proficiency with MS Office.

Responsibilities

• Serve as the lead point of contact for client inquiries, needs, and escalations.
• Build and maintain long-term, trusted relationships with clients and internal stakeholders.
• Communicate project progress regularly with clients and leadership.
• Act as a strategic advisor to clients.
• Provide administrative, analytical, and operational support to leadership.
• Manage workflows, timelines, deliverables, and cross-team coordination.
• Track and manage client milestones, risks, and dependencies.
• Support onboarding of new clients and prepare documentation.
• Ensure smooth implementation and drive platform adoption.
• Conduct client training sessions.
• Analyze operational and performance data.
• Prepare dashboards, scorecards, and performance reports.
• Monitor SLA metrics and project health.
• Troubleshoot operational or technical issues.
• Manage escalations effectively.
• Implement corrective action plans.
• Create professional presentations and reports.
• Participate in client meetings and reviews.
• Maintain awareness of HIPAA, PHI, and industry best practices.
• Support compliance-driven activities.
• Identify process gaps and recommend improvements.
• Collaborate with product teams for enhancements.

Skills

Client Relationship Management

Project Planning

Analytical Thinking

Reporting

Communication

Negotiation

Attention to Detail

Collaboration

Education

Bachelor's degree

Tools

MS Office

Job description

Designation: Account Manager

Location: Gandhinagar

Shift : Night Shift

Advantmed is a leading provider of risk adjustment, quality improvement and value-based solutions to health plans and providers. We drive market leading performance with integrated technology, service, and program solutions that optimize the risk and quality performance of our partners. Our solutions focus on identifying, managing, and documenting risk and quality performance, and the proactive clinical engagement of high acuity populations.

Key Responsibilities

1. Client Relationship & Account Management
   • Serve as the lead point of contact for client inquiries, needs, and escalations.
   • Build and maintain long-term, trusted relationships with clients and internal stakeholders.
   • Communicate project progress regularly with clients and leadership.
   • Act as a strategic advisor to clients.
2. Customer Success & Administrative Operations
   • Provide administrative, analytical, and operational support to leadership.
   • Manage workflows, timelines, deliverables, and cross-team coordination.
   • Track and manage client milestones, risks, and dependencies.
3. Client Onboarding & Implementation
   • Support onboarding of new clients and prepare documentation.
   • Ensure smooth implementation and drive platform adoption.
   • Conduct client training sessions.
4. Data Analysis & Reporting
   • Analyze operational and performance data.
   • Prepare dashboards, scorecards, and performance reports.
   • Monitor SLA metrics and project health.
5. Issue Resolution & Escalation Management
   • Troubleshoot operational or technical issues.
   • Manage escalations effectively.
   • Implement corrective action plans.
6. Presentation & Communication Support
   • Create professional presentations and reports.
   • Participate in client meetings and reviews.
7. Compliance & Industry Awareness
   • Maintain awareness of HIPAA, PHI, and industry best practices.
   • Support compliance-driven activities.
8. Continuous Improvement
   • Identify process gaps and recommend improvements.
   • Collaborate with product teams for enhancements.

Required Qualifications

• Bachelors degree.
• Experience in Customer Success, Account Management, or related roles.
• Strong written and verbal communication skills.
• Excellent organization and multitasking abilities.
• Data-driven mindset with analytical problem-solving.
• Proficiency with MS Office.

Preferred Qualifications

• Experience in healthcare or compliance-driven industries.
• Familiarity with HIPAA/PHI.
• Experience managing enterprise clients.

Key Skills & Competencies

• Client Relationship Management
• Project Planning & Delivery
• Analytical Thinking & Reporting
• Communication & Presentation
• Problem-Solving & Decision Making
• Negotiation & Influence
• Attention to Detail & Accountability
• Collaboration

Performance Metrics

• SLA compliance and timely delivery
• Client satisfaction and retention
• Report quality and accuracy
• Successful onboarding outcomes
• Process improvements implemented