Technical Account Manager _ Azure Cloud

Innominds Software; Hyderabad, Bengaluru; Hybrid; INR 1,800,000 - 3,600,000; Full time

Job summary

Innominds Software in Hyderabad/Bangalore is seeking an experienced Technical Account Manager with cloud expertise to lead end-to-end project delivery and customer engagements. You will manage cloud-based initiatives across AWS, Azure, or GCP and coordinate cross-functional teams to ensure successful delivery.

The role requires strong leadership, excellent communication, and a track record in managing escalations and driving customer satisfaction.

Qualifications

• 8+ years of experience in IT / Cloud / Technical Account Management.
• Strong experience with cloud platforms (AWS, Azure, GCP).
• Proven end-to-end project management experience.
• Leadership and team management capabilities.
• Excellent customer and stakeholder management.
• Hands-on escalation and incident management.
• Knowledge of cloud infrastructure, migration, networking, and DevOps.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage end-to-end technical account management and customer engagements.
• Lead projects from initiation to closure with stakeholder alignment.
• Oversee cloud-based projects across AWS, Azure, or GCP.
• Serve as primary contact for customers and stakeholders.
• Coordinate cross-functional technical teams.
• Manage timelines, budgets, resources, risks, and deliverables.
• Handle escalations and ensure timely resolutions.
• Drive service delivery, SLA adherence, and customer satisfaction.
• Conduct governance calls and project reviews.
• Own end-to-end project execution and delivery.
• Identify opportunities for cloud optimization and improvements.

Skills

IT & Cloud

Cloud platforms

Project management

Team leadership

Customer relationship

Escalation handling

DevOps concepts

Communication

Job description

Hiring: Technical Account Manager Cloud OCI, Azure cloud

Experience: 8+ Years
Location: Hyderabad / Bangalore
Notice Period: Immediate Joiners Preferred
Employment Type: Full-Time

Job Overview

We are looking for an experienced Technical Account Manager with strong cloud technology expertise, end-to-end project management experience, and excellent leadership skills. The candidate will be responsible for managing technical accounts, leading project delivery, handling customer escalations, and ensuring successful execution of cloud-based projects.

Key Responsibilities

• Manage end-to-end technical account management and customer engagements.
• Lead projects from initiation, planning, execution, monitoring, and closure.
• Manage cloud-based projects and technical delivery across AWS, Azure, or GCP.
• Act as the primary point of contact for customers and stakeholders.
• Lead and coordinate cross-functional technical teams.
• Manage project timelines, budgets, resources, risks, and deliverables.
• Handle critical customer escalations and ensure timely resolution.
• Drive SLA management, service delivery, and customer satisfaction.
• Conduct stakeholder meetings, project reviews, and governance calls.
• Ensure end-to-end ownership of project execution and delivery.
• Identify opportunities for cloud optimization and technology improvements.

Required Skills

• 8+ years of experience in IT / Cloud / Technical Account Management.
• Strong experience in AWS / Azure / GCP cloud platforms.
• Proven experience in end-to-end project management.
• Experience in technical leadership and team management.
• Strong customer relationship and stakeholder management skills.
• Hands-on experience in escalation and incident management.
• Understanding of cloud infrastructure, migration, networking, and DevOps.
• Excellent communication, coordination, and problem-solving skills.

Preferred Skills

• PMP / PRINCE2 / Agile certification.
• AWS / Azure / GCP certifications.
• Experience handling enterprise customers and large-scale projects.
• Strong experience in technical delivery and service management.

Candidate Requirements

• Minimum 8+ years of relevant experience.
• Must have cloud technology exposure.
• Must have project management and team leadership experience.
• Strong end-to-end project delivery ownership.
• Immediate joiners or candidates serving notice preferred.
• Candidates from Hyderabad and Bangalore preferred.