Account Manager

SHASHI STRUCTURAL ENGINEERS PRIVATE LIMITED; Shivpuri; On-site; INR 450,000 - 650,000; Full time

Job summary

SHASHI STRUCTURAL ENGINEERS PRIVATE LIMITED is seeking an account management professional to identify and fulfil customer needs, building strong relationships and ensuring customer success with our platform. The role involves cross-functional collaboration, visiting clients to spot growth opportunities, and maintaining health metrics of customer accounts.

Travel may be required, and prior client-facing experience is essential.

Qualifications

• Prior account management experience.
• Excellent client-facing communication skills.
• Willingness and ability to travel.

Responsibilities

• Work cross-functionally with stakeholders to ensure customer success.
• Create and maintain relationships with customers to understand and achieve their needs.
• Make client visits to identify opportunities for growth within the platform.
• Manage reporting on the health of customers' accounts.

Skills

Account management

Client facing

Communication

Travel readiness

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel