Account Manager

Quaker Houghton; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Quaker Houghton in Mumbai requests an experienced Account Manager to oversee key regional accounts, drive growth across our full product catalog, and nurture relationships with existing and prospective customers. This role emphasizes cross-selling and customer satisfaction as part of our India growth plan.

The ideal candidate has 8+ years in steel-related product sales, an engineering degree, fluency in English and Hindi, strong communication and presentation skills, and the ability to travel

Qualifications

• 8+ years of proven sales track record in relevant product categories.
• Mechanical, Metallurgical, Chemical or relevant engineering degree.
• Fluency in English and Hindi; professional communication.

Responsibilities

• Develop business growth in the region by visiting customer sites to achieve sales targets.
• Build strong relationships across all levels to increase satisfaction and cross-selling.
• Report to Regional Sales Manager using CRM, Excel, and IT tools.
• Prepare customer presentations, proposals and value selling plans.
• Provide sound technical advice with product/applications team.
• Coordinate with business segment for alignment with sales strategy.
• Collaborate with Fluid Intelligence Solutions team on equipment sales.
• Coordinate with Customer Service and Technical Service to meet expectations.
• Attend conferences and industry trade shows.
• Monitor competitors and industry trends for feedback on innovation.
• Travel to customers and sites averaging 50-60%.

Skills

Sales experience

Communication

Presentation skills

Customer focus

Analytical thinking

Education

Engineering degree (Mechanical / Metallurgical / Chemical)

Tools

CRM

Excel

Job description

As Account Manager you will oversee our key accounts in the assigned territory covering our full product catalog. You will focus on nurturing relationships with our existing and potential customer base and equally important is driving cross-selling and customer satisfaction initiatives. A key role to move forward with our strategic and ambitious growth plan for India.

What will you do ?

• Develop business growth in the region to achieve company sales and contribution margin targets by regularly visiting customer sites.
• Create strong relationships with all assigned customer contacts across all levels, both existing and prospective, to both increase customer satisfaction and cross-selling success across all product lines.
• Regularly report to Regional Sales Manager to analyze sales targets, budgets and forecast. Mainly using CRM, excel and other IT Tools available.
• Prepare and create customer presentations, proposals, commercial offers and value selling plans that demonstrate the benefits and value Quaker Houghton can offer.
• Deliver sound technical advice to the customer, working closely with our Product Application team to implement and offer new solutions.
• Communicate directly with the Business Segment team for alignment with the sales strategy to achieve maximum business potential and aim to exceed customer expectations.
• Collaborate with the QH Fluid Intelligence Solutions team regarding our range of equipment sales.
• Coordinate as well with the Customer Service and Technical Service teams to make sure we meet overall customer expectations.
• Attend and participate in conferences and industry trade shows.
• Monitor the competitors' activities, industry trends & regional regulations to give feedback to management and Segment team that is useful for innovation and market development.
• Traveling to customer and QH sites in an average of 50-60%.

What are we looking for?

The ideal candidate will have at least 8 years' proven sales track record in product categories of rolling oils, surface treatment products, passivation products, RP oil products, Cleaners which are used in steel industry. An ideal role for a passionate and dedicated technical sales professional looking to build a career in the sector.

• Education: Mechanical, Metallurgic, Chemical or relevant engineering degree is highly valued.
• Languages: English and Hindi at a professional level is a must.
• A dynamic professional with excellent communication and presentation skills to be able to build strong trust-based relationships with the key stakeholders.
• Safety Conscious – Safety is the core of our culture.
• Team worker, Autonomous, Results Driven, Analytical & Problem Solver, Customer Focus.

Location:

Mumbai - ideally for a better work-life balance.

Join the team and find your future!

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