Account Manager

Appinventiv; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Appinventiv is seeking a Customer Success Manager to identify and address customer needs, building strong relationships with clients and coordinating with internal teams to ensure customer success. The role emphasizes proactive communication and understanding customer journeys to drive platform adoption and satisfaction.

Ideal candidates will engage with customers, visit them when needed, and maintain health metrics and reporting for accounts, collaborating with product and sales to identify

Qualifications

• Articulate and well accustomed to a client facing role.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Skills

Client-facing

Cross-functional collaboration

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Articulate and well accustomed to a client facing role