Account Manager

SHL; Gurugram District; On-site; INR 1,200,000 - 2,500,000; Full time

Benefits offered by this job

Lucrative commission

Excellent benefits package

Career development guidance

Job summary

SHL, People Science. People Answers. SHL recruits an Account/ Customer Engagement Manager to drive growth with India mid-market accounts and turn people insights into value.

You will build trust with clients, conduct QBRs, onboard users and identify cross-sell opportunities while delivering ROI to senior stakeholders and guiding customers toward expanding partnerships.

Qualifications

• Proven track record maintaining and growing a portfolio of accounts.
• Comfortable working towards sales, renewal or growth targets.
• Confident using CRM platforms; Salesforce experience a plus.
• Strong stakeholder management and presentation skills.

Responsibilities

• Own the health and growth of a portfolio of India mid-market accounts.
• Build strong relationships with key stakeholders, aligning our solutions to their real business goals.
• Conduct QBRs, usage reviews and onboarding that keep clients identifying tangible, ongoing value.
• Spot cross-sell and upsell opportunities, turning good conversations into new business wins.
• Track adoption and usage data, stepping in early wherever churn risk appears.
• Create compelling reports and presentations that showcase ongoing ROI to senior stakeholders.

Skills

Portfolio management

Sales target orientation

CRM proficiency

Stakeholder management

Presentation skills

Tools

Salesforce

Job description

Join a community that is shaping the future of work! SHL, People Science. People Answers.

Ready to turn strong client relationships into real business growth? As a Account/ Customer Engagement Manager, you'll be the go-to partner for India mid-market businesses, helping them unlock full value from SHL's people insights, while spotting the next opportunity to grow as a team. If you enjoy building trust as much as chasing a target, this could be your next move.

A lucrative commission and excellent benefits package are offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity and inclusivity are all intrinsic to our culture.

What you'll be doing

• Own the health and growth of a portfolio of India mid-market accounts.
• Build strong relationships with key stakeholders, aligning our solutions to their real business goals
• Conduct QBRs, usage reviews and onboarding that keep clients identifying tangible, ongoing value
• Spot cross-sell and upsell opportunities, turning good conversations into new business wins
• Track adoption and usage data, stepping in early wherever churn risk appears
• Create compelling reports and presentations that showcase ongoing ROI to senior stakeholders

What we're looking for from you

Essential

• Proven track record maintaining and growing a portfolio of accounts
• Comfortable working towards sales, renewal or growth targets
• Confident using CRM platforms; Salesforce experience a plus
• Strong stakeholder management and presentation skills

Desirable

• Background in SaaS, HR Tech or consultative selling environments
• Familiarity with usage, NPS or CSAT data to inform decisions
• Experience identifying cross-sell or upsell opportunities within accounts