Account Manager

CrossML Private Limited; Chandigarh; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Paid Time Off

Learning & Development

Career Growth

Supportive Environment

Job summary

CrossML Private Limited in Chandigarh, India is seeking a proactive Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities in our AI-driven solutions.

You will balance relationship management, consultative selling, and cross-functional collaboration, communicating ROI through QBRs/MBRs and driving renewal and expansion revenue with senior stakeholders like CIOs and CTOs.

Qualifications

• 4–6 years' experience in account management, client success, or enterprise sales (B2B SaaS/AI/Tech).
• Proven track record of driving renewals and upsell revenue.
• Ability to translate technical AI solutions into business value.
• CRM proficiency with Salesforce/Zoho/HubSpot or similar.

Responsibilities

• Act as the primary contact for assigned clients, building trust and long-term partnerships.
• Identify upsell opportunities for AI modules and complementary solutions.
• Collect structured client feedback and share with R&D and Pre-Sales to influence product roadmap.
• Collaborate with Sales, Marketing and Delivery to meet client expectations.
• Build client success playbooks and industry-specific growth strategies.

Skills

Communication

Negotiation

Client Relationships

CRM Tools

B2B SaaS

AI/Tech knowledge

Tools

Salesforce

Zoho

HubSpot

Job description

Chandigarh, India | Posted on 09/30/2025

We are seeking a proactive and client-focused Account Manager to strengthen relationships with our existing customers, ensure contract renewals, and identify upsell opportunities. The role requires a balance of relationship management, consultative selling, and cross-functional collaboration to deliver value from our AI-driven solutions.

Key Responsibilities

Client Relationship & Retention

• Act as the primary point of contact for assigned clients, building trust and long-term partnerships.
• Ensure client satisfaction, leading to smooth renewals and reduced churn.
• Conduct regular business reviews (QBRs/MBRs) with clients to showcase ROI and success stories.

Upsell & Expansion

• Identify opportunities to upsell new AI modules, features, and complementary solutions.
• Collaborate with pre-sales and product teams to design proposals tailored to client needs.
• Meet or exceed upsell and expansion revenue targets.

Client Insights & Feedback

• Collect structured client feedback and share it with R&D and Pre-Sales to influence product roadmap.
• Track client use cases and adoption patterns to identify gaps and improvement opportunities.
• Act as the client's advocate within the organization, ensuring their needs are prioritized.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.
• Provide market insights and competitor intelligence gathered from client conversations.
• Support pre-sales in preparing case studies, references, and success stories.

Value-Added Tasks

• Build client success playbooks for repeatable engagement and retention strategies.
• Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
• Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
• Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.

Requirements

• 4-6 years of experience in account management, client success, or enterprise sales (preferably B2B SaaS/AI/Tech).
• Strong communication, negotiation, and relationship-building skills.
• Proven track record of driving renewals and upsell revenue.
• Ability to understand technical solutions and translate them into business value.
• Comfortable engaging with senior stakeholders (CIOs, CTOs, Heads of Innovation).
• CRM proficiency (Salesforce, Zoho, HubSpot, or similar).

Paid Time Off: Time to relax and recharge.

Learning Opportunities: Access to specialized training programs in AI/ML and QA automation to boost your skills.

Career Growth: After a successful 6-month internship, you may transition to a permanent role with a 5-day work week and a performance-based increment.

Supportive Environment: Work alongside experienced professionals in a culture that values innovation and continuous learning.