Account Director - Talent Solutions

LinkedIn; Mumbai; Hybrid; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading professional network is looking for an Account Director in Mumbai. This hybrid role focuses on customer engagement in the Mid Market sector, demanding strong sales experience and strategic acumen. The successful candidate will be responsible for building relationships with clients, driving growth, and contributing to team success. Ideal applicants should have at least 5 years of relevant sales experience along with excellent communication and negotiation skills. Join this dynamic team to deliver exceptional value to customers.

Qualifications

• 5+ years of relevant applicable sales experience.
• Experience with SaaS opportunities.
• Strong communication, negotiation and forecasting skills.

Responsibilities

• Research the customer’s business and prepare thoughtful questions.
• Build relationships with multiple stakeholders across organizations.
• Think commercially and apply business acumen in account planning.

Skills

Forecasting

Negotiation skills

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

CRM platforms

Job description

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

We are looking for an Account Director to join our team as a trusted adviser with a relentless focus on bringing value to our customers within the Mid Market sector. You will be responsible for helping our customers effectively engage with our solutions (Talent & Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.

Responsibilities

• Research the customer’s business and prepare thoughtful questions and insights in advance of customer meetings.
• Ask layered, open-ended questions to understand and clarify customer’s objectives and challenges beyond surface-level detail.
• Build relationships with multiple stakeholders (vertically and horizontally) across the customer’s organization.
• Shift communication style and content to fit the needs of different stakeholders.
• Lead with solutions, not products, when making recommendations aligned to customer objectives.
• Sell with integrity.
• Drive customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together.
• Think commercially and apply business acumen when crafting & negotiating commercial agreements.
• Use data and insights to support investment recommendations or overcome customer objections.
• Proactively mitigate churn risk by adopting a smart, customer-centric approach.
• Engage customers throughout to confirm and clarify value and adapt strategy when needed to optimize ROI.
• Drive customer growth by proactively identifying opportunities to deliver greater customer value.
• Apply business acumen in account planning by considering economic, industry, and company factors with a customer-centric lens.
• Map all key stakeholders in an account to assess the strength of the account relationship and create an account outreach strategy.
• Agree to joint accountability with colleagues and cross‑functional teams for optimal customer success.
• Practice humility and ask for help from colleagues when faced with a challenge or unknown.
• Be disciplined in territory and account planning, forecasting, and quota attainment.
• Follow best practices when using CRM and other sales tools in order to manage the sales and buyer cycles.

Basic Qualifications

• 5+ years of relevant applicable sales experience.

Preferred Qualifications

• Bachelor’s degree in a relevant field.
• Experience with SaaS opportunities and CRM platforms.
• Knowledge of software contract terms and conditions with the ability to create fair transactions.
• Experience carrying a revenue target with the ability to develop compelling strategies that deliver results.
• Strong communication, negotiation and forecasting skills.
• Ability to gather and use data to inform decision making and persuade others.
• Ability to assess business opportunities and read prospective buyers.
• Ability to orchestrate the closure of business with an accurate understanding of prospect needs.

Suggested Skills

• Forecasting.
• Negotiation skills.
• Communication skills.

Additional Information

India Disability Policy

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf.

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.