Account Manager

Amuse Labs; Bengaluru; On-site; INR 2,000,000 - 3,000,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Exposure to international customers

On-site office in Bangalore

Job summary

Amuse Labs in Bengaluru is seeking an Account Manager to own customer relationships and help customers maximize the value of our platform. This hands-on role blends account management, product knowledge, support, analytics, and customer engagement to drive adoption, satisfaction, retention and growth.

You will own onboarding, renewals and expansion with international clients, develop deep knowledge of the platform, coordinate with engineering on complex issues, and track key metrics to identify

Qualifications

• 3+ years in Account Management, Customer Success, Technical Support, Sales, or similar; preferably in B2B SaaS.
• Excellent communication and relationship-building skills.
• Awareness of renewals, upselling, and account growth.

Responsibilities

• Own customer relationships across onboarding, adoption, renewals, and growth.
• Develop deep knowledge of Amuse Labs platform and integrations.
• Provide product and integration support; coordinate with engineering on complex issues.

Skills

Account management

Customer success

Technical support

Sales

Tools

CRM

Job description

As an Account Manager at Amuse Labs, you’ll own customer relationships and help customers maximize the value of our platform. This is a hands-on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

Key Responsibilites:

• Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth
• Develop strong knowledge of the Amuse Labs platform, products, features, and integrations
• Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.
• Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities
• Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross-sell opportunities
• Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams
• Maintain accurate customer, support, activity, and opportunity information in the CRM
• Occasionally visit key customers in-person (national and international) as needed

Skills and Qualifications:

• Ideally 3+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer-facing role, preferably in B2B SaaS. At least 2 of those years should be in a single company.
• Excellent communication, customer relationship building, quick thinking, decision making and problem-solving.
• Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
• Comfort working with International customers across different regions, cultures and time zones
• Highly organized, proactive, detail-oriented, and customer-focused
• Comfort working with customers across different regions, cultures and time zones
• Ability to work effectively with AI tools, but not be completely dependent on them.
• Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.

Growth Plans:

This role is a great gateway to a career in growth, GTM, product management and support.

You can expect to work on fast-paced and innovative projects with a world-class team. This is a great opportunity for someone who wants to get into a product management role. We are based out of a nice WeWork office in Bangalore. As a creative team, we work closely together in the office and work-from-office all days of the week is required.

• Salary range: 20-30 LPA CTC, based on experience, with fast growth for high performers.
• Annual bonus based on individual and company performance
• Employee and family health insurance cover for Rs. 5 lakhs per year
• Exposure to top-tier, international customers
• A great work culture that fosters collaboration, support, autonomy, mentorship, continuous learning, and professional development—all while having fun as a team.