Account Manager

Amuse Labs; India; On-site; INR 2,500,000 - 3,500,000; Full time

Benefits offered by this job

Annual bonus

Health insurance (Rs. 5 lakhs)

International exposure

Mentorship & training

Collaborative culture

Job summary

Amuse Labs in India seeks an Account Manager to own customer relationships from onboarding through adoption, renewals and growth, driving value and satisfaction. You'll develop deep product knowledge of the Amuse Labs platform, assist with integrations and basic technical troubleshooting, and collaborate with engineering on complex issues.

This role rewards proactive communication, relationship building across regions, and the ability to spot upsell opportunities, with international travel as

Qualifications

• 2+ years in Account Management, Customer Success, Technical Support, Sales, or similar roles in B2B SaaS.

Responsibilities

• Own customer relationships across onboarding, adoption, renewals, and growth.
• Develop knowledge of the Amuse Labs platform and integrations.
• Provide product and integration support; work with engineering on complex issues.

Skills

Account management

Customer relationship

SaaS product knowledge

HTML/API understanding

Communication

Problem solving

Tools

CRM

Job description

About the role

As an Account Manager at Amuse Labs, you’ll own customer relationships and help customers maximize the value of our platform. This is a hands‑on role combining account management, product expertise, support, analytics, and customer relationships to drive adoption, satisfaction, retention, and business growth.

What You’ll Do

• Own customer relationships and act as the primary point of contact across onboarding, adoption, support, renewals, and growth
• Develop strong knowledge of the Amuse Labs platform, products, features, and integrations
• Provide product and integration support, solve customer problems, and work with engineering to resolve complex problems. Help customers with integrations, embeds, configurations, and basic technical troubleshooting.
• Track and analyze game performance, engagement, and other key metrics to identify trends and opportunities
• Conduct regular customer reviews, understand their business goals, and proactively identify adoption, retention, upsell, and cross‑sell opportunities
• Gather customer feedback and communicate product improvements, feature requests, and recurring issues to internal teams
• Maintain accurate customer, support, activity, and opportunity information in the CRM
• Occasionally visit key customers in‑person (national and international) as needed

What We’re Looking For

• Ideally 2+ years of experience in Account Management, Customer Success, Technical Support, Sales, or a similar customer‑facing role, preferably in B2B SaaS
• Strong product and technical mindset, with the ability to understand and troubleshoot SaaS products. For example, you should not be shy of terms involving HTML, web, browser inspector, APIs, etc.
• Excellent communication, customer relationship building, quick thinking, decision making and problem‑solving.
• Awareness of the customer lifecycle and commercial aspects including renewals, upselling, and account growth.
• Highly organized, proactive, detail‑oriented, and customer‑focused
• Comfort working with customers across different regions and time zones
• Ability to work effectively with AI tools, but not be completely dependent on them.
• Highly preferred: A personal interest in solving crosswords, sudokus, jigsaws or any other kind of puzzle.

Benefits

• Salary comparable to that of Tech MNCs and commensurate with experience.
• Annual bonus based on individual and company performance
• Employee and family health insurance cover for Rs. 5 lakhs per year
• Exposure to top‑tier, international customers
• Excellent work culture (supportive, collaborative, fun, learning environment for professional development)
• Excellent training and mentorship

Growth Paths

This role is a great gateway to a career in growth, GTM, product management and support.

You can expect to work on fast‑paced and innovative projects with a world‑class team. We are based out of a nice WeWork office in Bangalore. This is a great opportunity for someone who wants to get into a product management role. As a creative team, we work closely together in the office and work‑from‑office all days of the week is required.

Salary Range:

25-35 LPA CTC, based on experience, with fast growth for high performers.