Key Account Manager - India

Plotline Inc; India; On-site; INR 9,523,810 - 11,428,572; Full time

Job summary

Plotline Inc is looking for a Key Account Manager focused on expanding strategic enterprise relationships in India. In this role, you will manage $1.5M+ in annual recurring revenue while driving growth through deep relationships and strategic initiatives.

Your responsibilities include managing C-suite relationships, developing account plans, and negotiating contracts. The ideal candidate will possess over 4 years of experience in account management or enterprise sales, especially in navigating complex decision-making processes.

Join our energetic team and help shape the enterprise growth trajectory of our cutting-edge AI platform.

Qualifications

• 4+ years of strategic account management or enterprise sales experience in India.
• Proven track record managing $1M+ account portfolios with consistent expansion results.
• Experience selling to C-level executives and navigating complex enterprise decision-making.

Responsibilities

• Own expansion strategy and execution for strategic enterprise accounts.
• Develop comprehensive account plans with monthly growth roadmaps.
• Negotiate enterprise-level contracts and multi-year strategic agreements.

Skills

Strategic Growth Driver

Executive Relationship Master

Indian Market Expert

Strategic Partnership Builder

Job description

Join a small, high-output team building the future of in-app engagement. Work on hard problems that matter at scale.

Employment Type

Full time

Department

Revenue

Join our AI platform as a Key Account Manager focused on expanding our most strategic enterprise relationships in India. You'll be responsible for managing $1.5M+ in ARR while driving aggressive growth within our highest-value accounts through deep relationship building and strategic expansion initiatives.

About Plotline

Proven track record as an enterprise‑grade app personalisation platform serving apps like Dream11, Zepto, Upstox globally. Our India market represents a cornerstone of our international growth strategy, with established enterprise customers ready for deeper platform adoption and multi‑department expansion.

About This Role

As our KAM for India, you'll own the growth trajectory of our most strategic enterprise accounts. You'll function as a trusted advisor to C-level executives while orchestrating complex, multi‑stakeholder expansion initiatives that unlock new use cases, departments, and revenue streams within existing customer organizations.

Key Challenges You’ll Solve

Enterprise Expansion – Drive 150%+ net revenue retention by identifying and executing on white‑space opportunities within strategic accounts

Executive Relationship Management – Build and maintain C‑suite relationships that position our platform as mission‑critical infrastructure

Multi‑Department Penetration – Navigate complex organizational structures to expand platform adoption across business units, geographies, and use cases

Strategic Partnership Development – Transform transactional vendor relationships into strategic technology partnerships with shared roadmaps

Outcomes Expected

Q1 Objectives: Identify $400K+ in qualified expansion pipeline and close $150K+ in new ARR from existing accounts

Q2 Objectives: Deliver $300K+ in expansion revenue while securing 2+ multi‑year enterprise commitments

Year 1 Objectives: Achieve $2.2M+ total ARR ($1.5M base + $700K+ expansion) and establish 5+ accounts as strategic partnership references

Responsibilities

Strategic Account Growth

Own expansion strategy and execution for strategic enterprise accounts

Develop comprehensive account plans with monthly growth roadmaps

Identify white‑space opportunities across departments, subsidiaries, and use cases

Negotiate enterprise‑level contracts and multi‑year strategic agreements

Executive Relationship Building

Serve as primary strategic contact for C‑level executives and senior leadership

Conduct quarterly business reviews and strategic planning sessions

Present platform ROI analysis and business case studies to board‑level stakeholders

Build executive sponsorship for platform expansion initiatives

Manage escalations and strategic account issues with senior leadership involvement

Cross‑Functional Orchestration

Collaborate with product teams on custom feature development and roadmap prioritization

Partner with implementation teams on complex, multi‑phase rollouts

Work with customer success on adoption strategies and change management

Coordinate with marketing on case study development and industry speaking opportunities

Lead cross‑functional account teams for strategic initiatives

Provide strategic account insights to inform product and go‑to‑market strategy

Monitor competitive landscape and positioning within strategic accounts

Identify industry trends and expansion opportunities in the Indian enterprise market

Develop vertical‑specific expansion playbooks and messaging

Represent company at industry events and customer advisory boards

Requirements

Professional Experience

4+ years of strategic account management or enterprise sales experience in India

Proven track record managing $1M+ account portfolios with consistent expansion results

Experience selling to C-level executives and navigating complex enterprise decision‑making

Background in AI/SaaS/technology platforms with technical implementation components

Core Competencies

Strategic Growth Driver

Demonstrated ability to grow existing accounts by 2x+ annually

Track record of identifying and closing $100K+ expansion opportunities

Experience with complex, multi‑stakeholder enterprise sales cycles

Proven success with consultative selling and business value articulation

Executive Relationship Master

Exceptional executive presence and C‑suite communication skills

Ability to build trust and credibility with senior business leaders

Experience managing relationships across multiple business units and geographies

Strong presentation and business case development capabilities

Indian Market Expert

Deep understanding of Indian enterprise culture and business practices

Established network within Indian technology and business communities

Experience navigating complex organizational hierarchies and decision‑making processes

Cultural fluency and ability to build relationships across diverse stakeholder groups

Strategic Partnership Builder

Ability to think beyond transactional relationships to strategic partnerships

Experience with joint business planning and shared success metrics

Skills in contract negotiation and multi‑year agreement structuring

Track record of turning customers into advocates and references

Success Metrics

Revenue Performance

Expansion ARR: $700K+ in new revenue from existing accounts

Deal Size Growth: 40%+ increase in average account value

Pipeline Quality: 3x coverage ratio for expansion targets

Relationship Depth

Executive Relationships: Direct relationships with 15+ C‑level stakeholders

Multi‑Threading: 4+ champion relationships per strategic account

Business Reviews: Quarterly strategic sessions with 100% of accounts

Reference Customers: 80%+ of accounts willing to serve as references

Strategic Impact

Product Influence: 3+ product features developed based on account feedback

Market Intelligence: Monthly strategic insights reports to leadership

Ready to drive transformational growth? If you’re passionate about building strategic relationships that unlock exponential business value while positioning cutting‑edge technology as competitive advantage, we’d love to hear from you.

This role offers the opportunity to directly shape the growth trajectory of our highest‑value customer relationships while working with enterprise leaders who are transforming their industries through app personalization.

Work at scale

Move fast

Small team, no bureaucracy. Your work goes from idea to production in days, not months.

Hard problems

Real‑time triggers at sub‑100ms latency, SDK performance on millions of devices, no‑code UI builders — genuinely hard engineering challenges.

Customer obsessed

We work directly with world‑class product and growth teams at companies like Dream11, CoinDCX, and Zepto.