Account Manager

Net Connect; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Net Connect Bengaluru seeks an experienced Account Manager to own key C2H IT staffing accounts, drive end-to-end delivery, and grow revenue. You will lead cross-functional delivery teams, nurture client relationships, and expand existing accounts through cross-sell opportunities.

The ideal candidate has 6–9 years in IT staffing with strong forecasting, P&L, SLA, and contract negotiations experience, plus leadership and multi-technology delivery skills for renewals and growth.

Qualifications

• Level 4 (6-9 years) experience in account management, in IT staffing.
• Proven track record in managing and expanding C2H IT staffing accounts.
• Exceptional communication and interpersonal skills to foster strong client relationships.
• Strong analytical skills for forecasting, P&L management, and SLA compliance.
• Experience leading teams and managing projects across various technologies.
• Ability to manage contract negotiations, closures, and renewals effectively.
• Understanding of RFP processes with experience in proposal submission.

Responsibilities

• Own and manage key C2H IT staffing accounts, driving end-to-end delivery and revenue growth.
• Lead the acquisition of new clients and expand existing accounts by identifying cross-sell and upsell opportunities.
• Conduct forecasting, P&L reviews, and manage Service Level Agreements (SLAs) to ensure client satisfaction.
• Oversee contract closures, conversions, and renewals to maintain and grow client relationships.
• Lead and coordinate delivery teams across multiple technologies to ensure seamless service delivery.
• Conduct regular performance reviews and manage escalations to maintain high levels of client satisfaction.
• Participate in RFP processes, ensuring timely and competitive proposal submissions.
• Stay informed about the IT staffing market and analyze competitor strategies to maintain a competitive edge.

Skills

Account management

C2H IT staffing

Communication

Forecasting

P&L management

SLA compliance

Team leadership

Project management

Delivery management

Contract negotiations

Deal closures

Renewals

RFP processes

Proposal submission

Education

Bachelor's in Business Administration or Management

Job description

Description

• Level 4 (6-9 years) experience in account management, specifically within the IT staffing industry.
• Proven track record in managing and expanding C2H IT staffing accounts.
• Exceptional communication and interpersonal skills to foster strong client relationships.
• Strong analytical skills for forecasting, P&L management, and SLA compliance.
• Experience in leading teams and managing projects across various technologies.
• Ability to manage contract negotiations, closures, and renewals effectively.
• Understanding of RFP processes with experience in proposal submission.

Key Responsibilities

• Own and manage key C2H IT staffing accounts, driving end-to-end delivery and revenue growth.
• Lead the acquisition of new clients and expand existing accounts by identifying cross-sell and upsell opportunities.
• Conduct forecasting, P&L reviews, and manage Service Level Agreements (SLAs) to ensure client satisfaction.
• Oversee contract closures, conversions, and renewals to maintain and grow client relationships.
• Lead and coordinate delivery teams across multiple technologies to ensure seamless service delivery.
• Conduct regular performance reviews and manage escalations to maintain high levels of client satisfaction.
• Participate in RFP processes, ensuring timely and competitive proposal submissions.
• Stay informed about the IT staffing market and analyze competitor strategies to maintain a competitive edge.

Requirements

• Bachelor's in Business Administration or Management