Account Manager

Quess IT Staffing; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Quess IT Staffing in Bengaluru, India, is seeking an experienced Account Manager to manage and grow IT Staffing / Contract Staffing client relationships. You will own end-to-end account management, gather requirements, coordinate delivery, and resolve issues to ensure client satisfaction.

Collaborate with recruitment and delivery teams, build strong stakeholder relationships across HR, Talent Acquisition, Procurement and business units, and drive upsell/cross-sell opportunities while supporting

Qualifications

• Experience in IT staffing services and client accounts management.
• Strong understanding of IT technologies and staffing models.
• Proven ability to manage enterprise clients and large-volume requirements.
• Excellent communication, negotiation and stakeholder management skills.

Responsibilities

• Manage and grow existing client accounts within IT Staffing / Contract Staffing.
• Drive end-to-end account management including client relationship, requirements, delivery coordination and issue resolution.
• Collaborate with recruitment and delivery teams to fulfil client requirements on time.
• Develop relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and maintain high customer satisfaction.
• Track account performance, revenue, margins, fulfilment and operational metrics.
• Participate in client meetings, business reviews and negotiations.
• Support commercial discussions, rate negotiations, renewals and extensions.
• Drive business growth through existing accounts and identify new opportunities.

Skills

IT Staffing

Contract Staffing

C2H

Account Management

Client Handling

IT Technologies

Staffing Models

Communication

Negotiation

Stakeholder Management

Enterprise Clients

Revenue Growth

Job description

• Manage and grow existing client accounts within the IT Staffing / Contract Staffing business.
• Drive end-to-end account management, including client relationship management, requirement gathering, delivery coordination and issue resolution.
• Work closely with recruitment and delivery teams to ensure timely fulfilment of client requirements.
• Develop strong relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and ensure high levels of customer satisfaction.
• Track account performance, revenue, margins, fulfilment and operational metrics.
• Participate in client meetings, business reviews and negotiations.
• Support commercial discussions, rate negotiations, renewals and contract extensions.
• Drive business growth through existing accounts and identify potential new opportunities.

Required Skills

• Strong experience in IT Staffing / Contract Staffing / C2H.
• Proven experience in Account Management and client handling.
• Good understanding of IT technologies and staffing models.
• Strong communication, negotiation and stakeholder-management skills.
• Experience handling enterprise clients and large-volume requirements.
• Strong commercial acumen with a focus on revenue and account growth.

Additional Advantage

• Candidates who have handled or currently handle accounts such as Accenture or Infosys will have an added advantage.
• Experience managing large enterprise/GCC accounts will be preferred.

Client Management | Account Growth | IT Staffing | C2H | Contract Staffing | Business Development | Stakeholder Management | Negotiation | Revenue Management | Delivery Coordination