Account Manager

MyOperator; Dadri; On-site; INR 2,232,000 - 5,580,000; Full time

Benefits offered by this job

Restaurant of entry? not provided

Job summary

MyOperator is hiring an Account Manager (SMB) to manage a portfolio of 50–150 SMB accounts with revenue ownership. You will drive renewals, upsells, and cross-sells while ensuring high customer satisfaction and low churn across India-based SMBs using the MyOperator platform (WhatsApp API, IVR, AI bots).

As a trusted advisor to SMB clients, you will identify expansion opportunities, maintain CRM hygiene (Zoho/HubSpot/Salesforce), and collaborate with support and product teams to grow account

Qualifications

• 1–3 years of experience in Account Management / Customer Success / B2B Sales.
• Experience in renewals, upselling, or revenue ownership (not just support).
• Exposure to SaaS / tech / subscription-based products and CRM tools (Zoho, HubSpot, Salesforce).

Responsibilities

• Own a portfolio of 50–150 SMB accounts with complete revenue responsibility.
• Drive monthly/quarterly renewals and ensure high retention rates.
• Identify expansion opportunities through upselling and cross-selling (WhatsApp, IVR, AI solutions).
• Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio).
• Proactively identify churn risks and implement retention strategies.
• Maintain strong relationships with business owners and decision-makers.
• Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting.
• Monitor and improve customer health metrics (CSAT, usage, engagement).
• Coordinate with support/product teams for issue resolution and account growth.

Skills

Account management

Revenue ownership

Renewals

Upselling

Cross-selling

Customer success

B2B sales

Tools

Zoho

HubSpot

Salesforce

Job description

We are hiring anAccount Manager (SMB)to manage and grow a portfolio of existing customers at MyOperator. This is arevenue-owning role, responsible forrenewals, upsells, and cross-sells, while ensuring high customer satisfaction and low churn.

You will act as atrusted advisor to SMB clients, helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:

MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing innovative solutions for over 14 years. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.

Key Responsibilities

• Own a portfolio of50–150 SMB accountswith completerevenue responsibility
• Drivemonthly/quarterly renewalsand ensure high retention rates
• Identify expansion opportunities throughupselling and cross-selling(WhatsApp, IVR, AI solutions)
• Achieverevenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
• Proactively identifychurn risks and implement retention strategies
• Maintain strong relationships withbusiness owners and decision-makers
• Ensure highCRM hygiene (Zoho/HubSpot/Salesforce)and accurate forecasting
• Monitor and improvecustomer health metrics (CSAT, usage, engagement)
• Coordinate with support/product teams forissue resolution and account growth

Target Customers

• SMB clients acrossReal Estate, Education, Healthcare, E-commerce, and Services
• PrimarilyIndia-based customers

Must-Have Requirements

• 1–3 years of experience inAccount Management / Customer Success / B2B Sales
• Experience inrenewals, upselling, or revenue ownership (not just support)
• Exposure toSaaS / tech / subscription-based products
• Experience usingCRM tools (Zoho, HubSpot, Salesforce)

Good to Have

• Experience inCPaaS / SaaS / Communication platforms
• Prior experience managinghigh-volume SMB accounts

Strictly Not a Fit

• Candidates frompure B2C / retail / showroom sales backgrounds
• Profiles limited tocustomer support with no revenue ownership
• Candidates without exposure toCRM tools or account tracking