Academic Counsellor | US Shift | Work from Office

Simplilearn; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Simplilearn is seeking a full-time, on-site Student Advisor (Sales) in Bangalore to engage with prospective learners via phone, email, and chat, understand their career goals, and recommend suitable Simplilearn programs.

The role includes counseling learners on course content, admission criteria, pricing, and financing options, while maintaining high standards of customer service and ethical sales practices.

Qualifications

• Strong interpersonal skills and the ability to build rapport with diverse learners and stakeholders.
• Demonstrated student counseling or academic advisory experience, preferably in edtech or education services.
• Excellent verbal and written communication skills, with clear and persuasive presentation abilities.
• Customer service mindset with a focus on responsiveness, empathy, and problem-solving.
• Understanding of the education and professional upskilling landscape, especially in digital skills domains.
• Goal-oriented approach with experience working toward sales, enrollment, or revenue targets.
• Comfort working in night shifts and in a fast-paced, target-driven environment.
• Bachelor's degree in any discipline; a background in education, business, or related fields is an advantage.
• Proficiency with CRM tools and basic office software; ability to learn new systems quickly.
• Previous experience in inside sales, admissions counseling, or telesales is preferred but not mandatory.

Responsibilities

• Engage with prospective learners via phone, email, and chat to understand career goals and recommend suitable Simplilearn programs.
• Counsel learners on course content, admission criteria, pricing, and financing options while maintaining ethical sales practices.
• Manage and nurture a pipeline of leads, follow up consistently, and work toward defined enrollment and revenue targets.
• Update CRM systems and coordinate with admissions and onboarding teams.
• Provide post-enrollment support to ensure a smooth learning experience.

Skills

Interpersonal skills

Student counseling

Communication skills

Customer service

Education landscape

Sales targets

Night shifts

Bachelor's degree

CRM tools

Inside sales

Education

Bachelor's degree

Tools

CRM tools

Job description

About the job

Company Description

Simplilearn is a leading global digital skills platform that helps individuals build in-demand capabilities to succeed in the digital economy. The company delivers rigorous online training in fields such as Cyber Security, Cloud Computing, Project Management, Digital Marketing, and Data Science, where technology and best practices evolve quickly. Programs are designed and continuously updated by over 2,000 industry and academic experts and include individual courses, certification tracks, and collaborations with top universities. Simplilearn supports both individual professionals and organizations with practical, applied learning, resulting in a high percentage of learners earning promotions or new roles. With thousands of live classes, real-world projects, and hands-on learning experiences each month, Simplilearn offers a dynamic and career-focused learning environment.

Role Description

This is a full-time, on-site Student Advisor (Sales) role based in Bangalore Urban. The Student Advisor will engage with prospective learners via phone, email, and chat to understand their career goals and recommend suitable Simplilearn programs. The role includes counseling learners on course content, admission criteria, pricing, and financing options, while maintaining high standards of customer service and ethical sales practices. The Student Advisor will manage and nurture a pipeline of leads, follow up consistently, and work toward defined enrollment and revenue targets. Day-to-day tasks also include updating CRM systems, coordinating with internal teams on admissions and onboarding, and providing post-enrollment support to ensure a smooth learning experience.

Qualifications

• Strong interpersonal skills and the ability to build rapport with diverse learners and stakeholders.
• Demonstrated student counseling or academic advisory experience, preferably in edtech or education services.
• Excellent verbal and written communication skills, with clear and persuasive presentation abilities.
• Customer service mindset with a focus on responsiveness, empathy, and problem-solving.
• Understanding of the education and professional upskilling landscape, especially in digital skills domains.
• Goal-oriented approach with experience working toward sales, enrollment, or revenue targets.
• Comfort working in night shifts and in a fast-paced, target-driven environment.
• Bachelors degree in any discipline; a background in education, business, or related fields is an advantage.
• Proficiency with CRM tools and basic office software; ability to learn new systems quickly.
• Previous experience in inside sales, admissions counseling, or telesales is preferred but not mandatory.

Regards

Mohit Kumar

Assistant Manager - Talent Acquisition

[e-mail] / 8792517752