Academic Counsellor

Humanhrs; Mumbai; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Continuous learning

Health & wellbeing

Employee referral rewards

Job summary

upGrad is seeking an Academic Counsellor in Mumbai to engage with prospective learners, understand their career goals, and help them select suitable programs. You will handle inbound and outbound conversations, nurture leads, overcome objections, and drive enrollments while delivering exceptional customer experience.

The role requires strong communication, negotiation, and target-driven performance, with daily focus on converting leads into admitted learners and ensuring a smooth learning

Qualifications

• Graduate level education from any discipline is acceptable.
• 15 years of experience in Inside Sales, B2C/EdTech sales or Counselling is preferred.
• Excellent communication and negotiation skills to drive enrollments.

Responsibilities

• Connect with prospective learners via inbound and outbound calls.
• Understand learner requirements and recommend suitable programs.
• Drive daily, weekly and monthly enrollment targets.
• Manage complete sales cycle from lead qualification to enrollment.
• Follow up consistently with prospects to maximize conversions.
• Maintain accurate CRM records of customer interactions.
• Coordinate with marketing and operations for a seamless learner experience.
• Track sales metrics and improve conversion rates.
• Build strong relationships and deliver excellent customer service.

Skills

Inside Sales Experience

CRM skills

Verbal & Written Communication

Negotiation & Objection Handling

Target-driven

Self-motivation & Proactivity

Education

Any Graduate

Tools

CRM Tools

MS Office

Job description

Job Title: Academic Counsellor

Location: Mumbai

Working Days: 6 (Monday -Saturday)

About upGrad

Founded in 2015, upGrad is Asias largest integrated Learning, Skilling, Workforce Development, and Placement company. Its oerings include online and hybrid degrees, study abroad programs, certications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.

About the Role

As an Academic Counsellor, you will be responsible for engaging with prospective learners, understanding their career aspirations, and helping them choose the most suitable upGrad program. You will manage inbound and outbound sales conversations, nurture leads, overcome objections, and drive enrollments while delivering an exceptional customer experience.

Why Join upGrad Oline Learning Centres?

• Performance Incentives - Attractive monthly incentives with high earning potential based on performance.
• Career Growth- Fast-track career progression with opportunities for internal promotions and cross-functional movement within upGrad.
• Continuous Learning- Free access to upGrad programs for employees and exclusive discounts for family members.
• Health & Wellbeing- Comprehensive medical insurance and access to 247 mental health support.
• Employee Referral Rewards- Attractive referral bonuses for successful employee referrals.

Key Responsibilities

• Connect with prospective learners through inbound and outbound calls.
• Understand learner requirements and recommend suitable upGrad programs.
• Drive daily, weekly, and monthly sales targets by converting leads into enrollments.
• Handle the complete sales cycle from lead qualication to enrollment.
• Follow up consistently with prospects to maximize conversions.
• Maintain accurate records of customer interactions in the CRM.
• Coordinate with marketing and operations teams to ensure a seamless learner experience.
• Track sales metrics and continuously improve conversion rates.
• Build strong relationships with prospective learners and deliver excellent customer service.

Skills & Experience

• Graduate in any discipline.
• 15 years of experience in Inside Sales, B2C Sales, Education Sales, EdTech Sales, Tele Sales, or Counselling.
• Excellent verbal and written communication skills.
• Strong negotiation and objection-handling abilities.
• Goal-oriented with a proven track record of meeting sales targets.
• Comfortable working with CRM tools and MS Oice.
• Self-motivated, proactive, and customer-focused.

Preferred Experience

• Experience in EdTech, Education, Training, high-volume B2C sales environments.
• Prior experience in consultative selling will be an added advantage.

Equal Opportunity

upGrad is an equal opportunity employer and values diversity. We are committed to creating an inclusive workplace where all qualied applicants receive equal consideration for employment based on merit, qualifications, and business needs.

Candidate who has experience in selling IT Courses are mostly recommended.