STUDENT COUNCELLING

TalentMark Academy; Indore District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

On-site in Indore

Walk-in interviews

Training SOPs

Job summary

TalentMark Academy is seeking an approachable Academic Counsellor to guide students through courses, schedule demos, manage fees and documentation, and keep families informed about upcoming batches. The role is on-site in Indore for candidates willing to relocate or local residents.

You will handle student counselling in Hindi and English, manage demos and admissions, track records in CRM/Sheets, and ensure smooth onboarding while maintaining a high level of customer service to boost batch

Qualifications

• Clear, empathetic communication with students and parents.
• Ability to explain course structures, outcomes and fees clearly.
• Proficiency with CRM and data tracking tools.

Responsibilities

• Counsel students about courses, fees, and career paths in Hindi and English.
• Schedule and manage demos, reminders, and show-up rates.
• Handle admissions, invoicing, receipts, and fee follow-ups.

Skills

Hindi

English

Communication

CRM tools

MS Office

Google Sheets

Education

Bachelor's degree

Tools

CRM software

Job description

TalentMark Academy Placement Department | Full time

Role overview

We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an On-site role open only to candidates based in Indore or willing to relocate to Indore.

Key responsibilities

• Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
• Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
• Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
• Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions.
• Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates.
• CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics, and share MIS reports with management.
• Service and retention: Address student queries, elevate issues, and ensure a smooth onboarding experience.
• Front-desk support: Greet walk‑ins, manage basic documentation, and coordinate with faculty/operations.

Must-have requirements

• Location: Based in Indore or ready to relocate to Indore before joining.
• Availability: Comfortable with 6‑day academic schedules and peak‑hour calling.
• Communication: Clear, empathetic speaking skills with a student‑first approach.

Qualifications

• 1–3 years of experience in counselling/admissions/inside sales/telecalling. Strong freshers may apply.
• Experience in educational institutes or training centers is an advantage.

Skills

• Strong Hindi; working English proficiency.
• Confident phone etiquette, objection handling, and follow‑up discipline.
• Basic MS Office/Google Sheets; familiarity with CRM and WhatsApp Business.
• Organization, accuracy in fee records, and time management.
• Target orientation with ethical counselling.

Compensation and benefits

• Competitive fixed salary with performance‑based incentives.
• Training and clear SOPs for counselling, demos, and fee processes.
• Growth path to Senior Counsellor / Admissions Lead based on performance.
• Full‑time, on‑site at the institute. Typical academic hours with weekend availability as required by batches and demos.

Location

• Indore (on‑site). Only local candidates or those relocating to Indore will be considered.
• Walk‑in interviews at our institute. Bring your updated resume and a valid ID.
• You may be asked to perform a short role‑play on counselling and fee handling.

Requirements

• Location: Must be currently residing in Indore or ready to relocate before joining. Outstation candidates will be considered only if they can attend an in‑person interview in Indore.
• Communication Skills: Excellent verbal communication in Hindi and good working knowledge of English. Should be confident, clear, and student‑friendly in approach.
• 1–3 years of experience in student counselling, academic advising, telecalling, or admissions preferred.
• Fresh graduates with strong communication skills and interest in counselling may also apply.
• Education: Minimum Bachelor’s degree in any field. Background in education, business, or psychology will be an advantage.
• Technical Proficiency:
• Basic computer knowledge (MS Excel, Google Sheets, Emails).
• Comfortable using WhatsApp Business, calling software, and CRM tools.
• Professional, punctual, and responsible with follow‑ups.
• Able to manage multiple student enquiries simultaneously and meet daily calling targets.
• Should maintain decorum and represent the institute positively at all times.
• Must be available for a 6‑day working schedule (Monday–Saturday).
• Flexible to handle calls, demos, and batch communications during academic hours.
• Personality Traits:
• Energetic, persuasive, and empathetic towards students.
• Team player with eagerness to learn and grow in an academic setup.
• Strong attention to detail, especially in fee discussions and record maintenance.
• Candidates with experience in coaching institutes, training centers, or edtech companies.
• Immediate joiners or candidates with short notice periods will be prioritized.