STUDENT ADMISSION COUNCELLOR

TalentMark Academy; Indore District; On-site; INR 240,000 - 300,000; Full time

Job summary

TalentMark Academy invites applications for an Academic Counsellor based in Indore. You will guide students through courses, schedule demos, manage fees and documents, and ensure a smooth onboarding experience.

You will handle inbound/outbound calls, explain course structures in Hindi and English, coordinate batches, maintain records in CRM/Sheets, and provide MIS reports to management. A Bachelor's degree and 1–3 years in counselling or admissions are preferred; freshers with strong

Qualifications

• Location in Indore or willing to relocate to Indore.
• 1–3 years of experience in counselling/admissions/telecalling.
• Fresh graduates with strong communication skills may apply.
• Bachelor's degree in any field; background in education, business, or psychology is an advantage.

Responsibilities

• Counsel students about courses, outcomes, fees, and career paths in Hindi and English.
• Schedule demos, call leads, send reminders, and maintain high show-up rates.
• Handle fee discussions, invoicing/receipts, payment follow-ups, and records.
• Qualify leads via outbound calls and WhatsApp; drive conversions.
• Inform students about new batches; share schedules and maintain attendance/roster updates.
• Update CRM/Google Sheets daily; track funnel metrics and share MIS reports.

Skills

Hindi

English

Phone etiquette

Follow-up

Time management

Organizational skills

Education

Bachelor's degree

Tools

MS Excel

Google Sheets

CRM tools

WhatsApp Business

Job description

TalentMark Academy Placement Department | Full time

Role overview

We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an On-site role open only to candidates based in Indore or willing to relocate to Indore.

Key responsibilities

• Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
• Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
• Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
• Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions.
• Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates.
• CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics, and share MIS reports with management.
• Service and retention: Address student queries, elevate issues, and ensure a smooth onboarding experience.
• Front-desk support: Greet walk‑ins, manage basic documentation, and coordinate with faculty/operations.

Must-have requirements

• Location: Based in Indore or ready to relocate to Indore before joining.
• Availability: Comfortable with 6‑day academic schedules and peak‑hour calling.
• Communication: Clear, empathetic speaking skills with a student‑first approach.

Qualifications

• 1–3 years of experience in counselling/admissions/inside sales/telecalling. Strong freshers may apply.
• Experience in educational institutes or training centers is an advantage.

Skills

• Strong Hindi; working English proficiency.
• Confident phone etiquette, objection handling, and follow‑up discipline.
• Basic MS Office/Google Sheets; familiarity with CRM and WhatsApp Business.
• Organization, accuracy in fee records, and time management.
• Target orientation with ethical counselling.

Compensation and benefits

• Competitive fixed salary with performance‑based incentives.
• Training and clear SOPs for counselling, demos, and fee processes.
• Growth path to Senior Counsellor / Admissions Lead based on performance.
• Full‑time, on‑site at the institute. Typical academic hours with weekend availability as required by batches and demos.

Location

• Indore (on‑site). Only local candidates or those relocating to Indore will be considered.
• Walk‑in interviews at our institute. Bring your updated resume and a valid ID.
• You may be asked to perform a short role‑play on counselling and fee handling.

Requirements

• Location: Must be currently residing in Indore or ready to relocate before joining. Outstation candidates will be considered only if they can attend an in‑person interview in Indore.
• Communication Skills: Excellent verbal communication in Hindi and good working knowledge of English. Should be confident, clear, and student‑friendly in approach.
• 1–3 years of experience in student counselling, academic advising, telecalling, or admissions preferred.
• Fresh graduates with strong communication skills and interest in counselling may also apply.
• Education: Minimum Bachelor’s degree in any field. Background in education, business, or psychology will be an advantage.
• Technical Proficiency:
• Basic computer knowledge (MS Excel, Google Sheets, Emails).
• Comfortable using WhatsApp Business, calling software, and CRM tools.
• Professional, punctual, and responsible with follow‑ups.
• Able to manage multiple student enquiries simultaneously and meet daily calling targets.
• Should maintain decorum and represent the institute positively at all times.
• Must be available for a 6‑day working schedule (Monday–Saturday).
• Flexible to handle calls, demos, and batch communications during academic hours.
• Personality Traits:
• Energetic, persuasive, and empathetic towards students.
• Team player with eagerness to learn and grow in an academic setup.
• Strong attention to detail, especially in fee discussions and record maintenance.
• Candidates with experience in coaching institutes, training centers, or edtech companies.
• Immediate joiners or candidates with short notice periods will be prioritized.