Academic Coordinator

Devops Institute Mumbai; Thane; On-site; INR 300,000 - 400,000; Full time

Job summary

Devops Institute Mumbai is seeking an organised Training Centre Executive to manage the daily operations of the Thane training centre. You will be the first point of contact for students, trainers, parents and walk-in visitors.

The role requires 1–4 years in an education institute or customer-facing role, and strong English/Hindi communication. Proficiency with Google Sheets, Calendar, Gmail, and WhatsApp is preferred for daily coordination and follow-ups.

Qualifications

• Graduate in any stream.
• 1–4 years of experience in an education institute, coaching centre, ed-tech company, or customer-facing role.
• Good communication skills in English and Hindi; Marathi is an advantage.
• Comfortable using Google Sheets, Google Calendar, Gmail, and WhatsApp.
• Well-organised, responsible, and good at follow-ups.
• Patient and helpful with students, while able to be firm when needed.
• Must live in or near Thane, or be able to commute to Wagle Estate daily.

Responsibilities

• Manage the training centres daily operations.
• Maintain student records, including batch details, attendance, fees, and course progress.
• Coordinate with trainers on class schedules and session plans.
• Arrange substitute trainers when required so that classes run smoothly.
• Prepare batch calendars, doubt-clearing sessions, make-up classes, and classroom allocations.
• Inform students and trainers about any schedule changes in advance.
• Follow up on pending fees and instalments; coordinate with accounts for receipts.
• Handle student concerns and complaints, resolving issues where possible and escalating others with complete details.
• Encourage student referrals and genuine Google reviews.
• Share regular reports on running batches, enquiries, pending fees, and open issues.

Skills

Communication

English speaking

Hindi speaking

Organisational skills

Follow-ups

Education

Graduate in any stream

Tools

Google Sheets

Google Calendar

Gmail

WhatsApp

Job description

We are looking for an organised and friendly Training Centre Executive to manage the daily operations of our training centre. You will be the first point of contact for students, trainers, parents, and walk-in visitors.

Key Responsibilities

• Manage the training centres daily operations.
• Maintain student records, including batch details, attendance, fees, and course progress.
• Coordinate with trainers on class schedules and session plans.
• Arrange substitute trainers when required so that classes run smoothly.
• Prepare batch calendars, doubt-clearing sessions, make-up classes, and classroom allocations.
• Inform students and trainers about any schedule changes in advance.
• Follow up on pending fees and instalments; coordinate with accounts for receipts.
• Handle student concerns and complaints, resolving issues where possible and escalating others with complete details.
• Encourage student referrals and genuine Google reviews.
• Share regular reports on running batches, enquiries, pending fees, and open issues.

Requirements

• Graduate in any stream.
• 1–4 years of experience in an education institute, coaching centre, ed-tech company, or customer-facing role.
• Good communication skills in English and Hindi; Marathi is an advantage.
• Comfortable using Google Sheets, Google Calendar, Gmail, and WhatsApp.
• Well-organised, responsible, and good at follow-ups.
• Patient and helpful with students, while able to be firm when needed.
• Must live in or near Thane, or be able to commute to Wagle Estate daily.